Loading speed, stage customization, user-side ease of use

I was looking for a new public roadmap for the startup company I am in. I've had past experience with UserResponse (which was too hard to manage after many years), and ProductBoard (which had too many features that I didn't need to use). After some comparisons I found Product Lift to be the perfect fit for us. The major things we needed were a public roadmap, a way to let customers submit ideas and leave comments, a way to hide user comments from the public side (moderation - because people get nasty), and the ability to see the users that signed up to engage with us. I loved finding out that their product also included User Groups that we can categorize users with, Custom CSS for branding, and Widgets that let us integrate into our SaaS platform. I also can't wait to check out the KB space because I also need to build articles soon, so this may solve another problem on my horizon. And the AI help throughout the interface, I'll be cautiously testing as well to see how it can save me time.

It is either the capability of the product or the responsiveness of the support