Open SmartFlex is a comprehensive tool that allows us to efficiently manage both commercial and operational processes, which translates into faster execution. Thanks to this system, we can quickly access all of our clients' information (invoicing, contracts, supplies, equipment, among others), it provides us with a broader vision of our clients and allows us to advise them in a timely manner and resolve any doubts they may have in a short time so they can make decisions more quickly. I love how we coordinate all customer processes, which allows us to create seamless, pleasant and smooth experiences. This system also gives us all the tools to develop strategies that exceed user expectations and facilitate better business relationships so they can be happy and satisfied. Open SmartFlex is an essential tool for us.

Open SmartFlex allows us to provide better support to telecommunications and utility services; it already includes an excellent customer information system (CIS); Open SmartFlex is based on rules; it is a very flexible and robust solution at the same time and has a high capacity to configure new processes through intelligent workflows, I like their query methods such as fsus for contract queries and foec for statements because they are accurate. Open SmartFlex also includes in a single platform all the tools and processes needed to create unique experiences for our customers; all of them are at our disposal, allowing us to optimize business processes.

Open SmartFlex allowed us to improve all our omnichannel customer service operations, increase the efficiency of our work team (effective and agile management) and make it easier for us to create intelligent work processes. I like how innovative its functions are; Open Smartflex modernized all our systems, and the truth is that using this excellent tool, it is easy for us to offer a better service to our customers; its flexibility and perfect integration with CIS and CRM tools seems incredible to me, plus the fact that everything runs in the same database is fantastic because everything is updated in every commercial and operational interaction; which allows us to keep our processes aligned in the same direction.