The deep analysis possible on super high cardinality data and traces makes it our first stop when troubleshooting or working an incident.

On a practical level, the platform offers a range of tools that enhance our understanding of systems. It features an easy-to-use yet powerful query engine, excellent visualizations, first-class Service Level Objective (SLO) support, and a robust correlations feature. Support for OpenTelemetry has been essential for us, as it helps avoid vendor lock-in, giving us the confidence to base our decisions on the quality of the product rather than being tied to a specific vendor. On a conceptual level, Honeycomb has elevated distributed tracing to a first-class feature, leading to new and improved approaches to production investigations, incident handling, and system design. For many teams within our company, observability has now become an integral part of the design process rather than an afterthought. The customer support team and our account manager are excellent. They are always available to assist, highly proactive, and friendly.

The querying engine is really powerful. It lets you understand your system through strong correlation and anomaly detection.