The G2 on Xref

Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)

Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)

Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)

Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)

Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)

Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)

Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)

Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)

Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)

Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

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Verified User in Machinery

Enterprise (> 1000 emp.)

8/17/2021

"Easy to use"

4.5/5

What do you like best about Xref?

Quick and easy to administer. The system automates follow-ups/reminders. Review collected by and hosted on G2.com.

What do you dislike about Xref?

You can't edit referee details on your candidates behalf (ie email or phone number). Also, from memory, there are limitations as to when you can request a replacement referee; you should be able to do this at any stage. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for taking the time to leave your review. We’re glad to hear you’re enjoying the benefits of an efficient and automated reference checking process.

In regards to your comment on adding referee details, it’s important that you have permission from the candidate to contact their chosen referees, so it’s best that this step in the process is left up to them to complete, to ensure your references are fully compliant.

We agree that it can be difficult and frustrating to chase after reference, so it’s great that you’ve been able to experience the benefits of an online alternative, especially when it comes to international hiring. Thanks again for your review!

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/12/2021

"User friendly platform, integrated with Background checks so visibility of both in dashboard"

5/5

What do you like best about Xref?

How quick and easy it is to select which template etc. and enter candidate details, all data/results are displayed clearly, and the ability to download or share results, ability to personalise templates Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not being able to remove or filter out incomplete or failed requests from dashboard

Would like the ability to view last 60 or 90 days Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

5/18/2021

"Great, trustworthy, time savvy product."

4/5

What do you like best about Xref?

Have used the product across various businesses and never been let down, its a time saver for me, it gets better references by giving the referee the ability to manage their own time, and it provides security. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be great to add better flexibility to make changes to ask specific questions around concerns we picked up at an interview, which may not otherwise be in the template. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for sharing your review! We’re delighted to hear that you’re enjoying the convenience and time-saving benefits of using Xref.

We agree that data security is crucial when gathering reference checking information so we’ve ensured that our platform is secure and globally compliant.

Regarding your comment on customising the reference checking template; our platform offers the opportunity to tailor your reference questionnaire. This will ensure that you get specific information to help you hire confidently for the role or address any concerns that may have come up during the interview. If you have any questions about this or would like any assistance getting custom questionnaires set up, please reach out to your Customer Success Manager.

Once again, thank you for your review.

Jai B.

Senior Talent Acquisition Specialist - EMAGINE People Technologies Private Limited

Enterprise (> 1000 emp.)

12/9/2020

"Acceleration of your recruitment process."

4.5/5

What do you like best about Xref?

I operate in the recruitment process and I've to sign up for the very best folks in my telephone and team nearly all individuals to be back on their responses. It has taken us a while to go up the stairs. XRef, that saved us a good deal of time. We are able to enter applicants and you are able to also enter the references of yours, rather than having all the candidates of ours as reference points. In case you deliver us suggestions, we'll typically get a reference solution in 24 - 48 hours. Faster, a relationship is discovered! It's really simple to ask for assistance and mail it to our recruitment supervisors. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It is a bit of different because we do not discuss instruments recommendations. You are able to put the word website link on the site. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Improved Xref efficiency, improved customer services and enhancing of applications. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref has completely accelerated our recruitment process. This's especially crucial since our applicants are typically offered a lot. We could not cover deferment in concept, so Xref completed our fine stage in time. Additionally, with a great support group, you are able to check your account. Review collected by and hosted on G2.com.

Response from Lorna of Xref

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Thank you so much for the great review, Jai.

It's wonderful to hear that the speed and support offered by Xref have enabled you to hire the best candidates, quickly.

Thanks again for taking the time to share your feedback, we really appreciate it.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

5/14/2021

"Great product"

4.5/5

What do you like best about Xref?

The ease of use. Great tool and a great time saver for me and my team. Review collected by and hosted on G2.com.

What do you dislike about Xref?

nothing really comes to mind. As mentioned it's a great product. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Easiest tool to use when it comes to reference checking. Given we have over 1000 placements every year it has made things a lot easier. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

The amount of time myself and my team have saved for not having to do manual ref checks. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks for the great review! We’re glad to hear that you and your team are benefiting from the time you’re saving and the assurance you’re adding to your hiring, by automating your reference checks. Thanks again!

Sam C.

Manager

Enterprise (> 1000 emp.)

2/16/2021

"Very effective and easy to use tool"

5/5

What do you like best about Xref?

Speed, ease of use , cost effective for the business Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing that I dislike about the platform Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks, Sam for providing such a great review. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role, as you’ve mentioned.

Thanks again!

Brianne L.

Head of Talent

Mid-Market (51-1000 emp.)

5/10/2021

"Xref is incredible"

5/5

What do you like best about Xref?

My favourite bits are the integration, reference template creations and the fraudulent checks Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing, I am very satisfied with the platform. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks so much for your review, Brianne! We know how important it is for technology to seamlessly fit into your existing workflow, so we’re glad to hear that you’re benefiting from our integration and reference template features.

We agree that one of the significant benefits of using Xref is the ability to flag suspicious candidate activity and we’re delighted to know that you’re enjoying this feature.

We appreciate your positive feedback, thanks again!

Tammie B.

Talent Acquisition Consultant

5/17/2021

"Xref Review"

5/5

What do you like best about Xref?

Easy to use, you can upload different templates, they track IP addresses and customer service is amazing Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing at all; it is simple and easy to use. It makes my life easier as a recruitment consultant. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you, Tammie, for taking the time to share your review. We’re glad to hear that you are enjoying the many benefits of using the Xref automated platform.

We know how difficult and frustrating it can be to chase referees, so it’s great that you’ve been able to recognise the advantages of an online process.

We’re all about helping professionals like you focus on the important aspects of your role. Thanks again for the great review.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/11/2020

"Intuitive, easy to use, makes reference checks standardised & simple."

3.5/5

What do you like best about Xref?

Super easy to use on both candidate and user side. Customisable, though i haven't personally been involved in this as my organisation sticks to one specific template. I love that we're able to have standardised references across all candidates, especially across all the users in our organisation who might collect the references (i.e. one template can be used by myself and my internal team, and also by our talent team in our parent company). Review collected by and hosted on G2.com.

What do you dislike about Xref?

I think it needs better functionality regarding the ability to update referee nominations after these have been initially submitted. A few times I've had a candidate use the wrong email address, or provide a reference internal to our company which we had been unable to accept. When this has been the case, I have had to re-issue the entire reference as to my knowledge we're unable to just update from our end or the candidate's end, or accept one reference and request someone else in place of another. This would give a bit more flexibility for our needs and be a bit more streamlined. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

I love that we can have standardisation across all candidates. It makes for a much more fair hiring process when we can ensure that all candidates' references are answering the exact same questions every time (within reason for the particularly senior hires). I think this is a really important part of the hiring process and much more easily done via form than by conversation. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

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Thank you for your review and feedback.

We are happy to hear that you have been able to benefit from the ease and customisation of the Xref platform.

We also appreciate your feedback regarding the updating of referees and will forward this on to the relevant team to work on implementing change and improvement to the system.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

2/16/2021

"Easy to set up and track"

5/5

What do you like best about Xref?

Setting up the candidates in xref is quick and easy and doesn't require unnecessary details. Tracking the progress of references is quick with the visuals on the dashboard and downloading the references is also easy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I would like the option to support candidates who are having difficulties adding references details. I appreciate this would stop us checking they have the same IP address but it could be useful with urgent requests. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for taking the time to share your review! It’s great to hear you’ve been able to experience the simplicity and convenience that comes from using the Xref tool. We’re happy to hear we’re helping you manage high volumes of references with ease too.

Regarding your comment on candidate support - Our support page (linked below) includes a detailed help section for candidates, with an option for candidates to contact our customer support team if required. We’re sure to take care of all urgent requests so that there is no obstruction to your hiring flow and we’d recommend you point any candidates that are having trouble in the direction of this page! This will ensure the accuracy of the reference and prevent you missing any potential cases of unusual activity. I hope this helps. Thanks again for the 5-star review!

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