The G2 on Xref

Xref Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of Xref, finding it quick and efficient for reference checks and workflow management. (86 mentions)

Users appreciate the excellent customer support from Xref, which enhances their experience and confidence in the platform. (43 mentions)

Users love the time-saving capabilities of Xref, streamlining administrative tasks for more efficient recruiting. (34 mentions)

Users value the efficient reference checks of Xref, facilitating seamless processes for recruitment teams and candidates. (33 mentions)

Users value the helpful customer support from Xref, enhancing their experience and ensuring timely assistance. (18 mentions)

Users find it frustrating that they cannot change reference details once a request is submitted, limiting their flexibility. (12 mentions)

Users find the unclear information from Xref frustrating, particularly regarding reports and credit usage discrepancies. (11 mentions)

Users find the poor customization options frustrating, limiting their ability to tailor metrics and referee information effectively. (9 mentions)

Users find Xref to be expensive, especially due to hidden costs for setup and customizations on surveys. (6 mentions)

Users express frustration with verification issues, as codes can be delayed, complicating their login experience. (6 mentions)

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Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

5/12/2021

"Great and user friendly system"

5/5

What do you like best about Xref?

XREF is an easy system to use, and we rarely have issues with referees trying to fill out these reference checks for their candidates. It is a simple process to follow and very user-friendly. If there ever is an issue (which is not often) the support team is usually reasonably quick with responses and assisting with the problem. They also have excellent customer service. It's also remarkable how they flag fraudulent references, which is very handy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There isn't really anything that I dislike about XREF. Overall a great system to use. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for providing such a great review. We know how valuable time is for busy professionals, and we’re happy to hear that you’re enjoying the convenience and time-saving benefits of the user-friendly platform.

We strive to make the process as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

We’re so proud that our platform is backed by an amazing customer support team and we’re delighted to hear of your positive experience with them.

Thanks again for your review.

Verified User in Mental Health Care

Enterprise (> 1000 emp.)

5/24/2021

"Verified Online References Made Easy"

4/5

What do you like best about Xref?

I like that Xref is integrated with our recruitment system and notifies our team when there is suspicious activity. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I'm not too fond of the current limitations with editing or making changes to criteria and questionnaires. (Having to create a new one, then archiving the old is complicated and time consuming). Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Having the integration makes a huge difference. Such a time saver! Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Faster turn-around times to have referenced completed as candidates and referees can action out of our TA Business hours.

Fewer person-hours for TA to call, type, and save references manually.

Peace of mind to know the references that we are using are credible. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for taking the time to share your review. We agree that one of the significant benefits of using Xref is the ability to flag suspicious candidate activity and we’re delighted to know that you’re appreciating this feature.

In regards to your comment about editing questions, we encourage you to take a look at our Template Builder tool (link below). Template Builder allows you to create your own tailored reference templates from a database of compliant, high-performing questions, and then add them to your Xref account. If you need any assistance, our customer support team would be more than happy to help and can be reached at support@xref.com.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for your review.

See how Xref improved

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/12/2021

"Xref has been transformational in my experiences dealing with professional reference checks,"

5/5

What do you like best about Xref?

How effortless it is to access, it's rapid, and there never seems to be an issue with the platform. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is honestly nothing wrong I can say about it as I've never had any problems. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you, for taking the time to share your review. We’re glad to hear that you are enjoying the speed and simplicity of the Xref platform.

We know how difficult and frustrating it can be to chase referees, so it’s great that you’ve been able to experience the advantages of an online process. Thanks again for leaving such a great review.

Jonathan M.

TA Manager

Enterprise (> 1000 emp.)

5/10/2021

"Great product that assists in streamlining your reference checking process"

4.5/5

What do you like best about Xref?

- Easy to use and setup

- Decreases time to hire, with most references coming back in less than 24 hours

- Excellent Customer Service and Support - Training and ongoing support provided

- Flags fraudalent references

- Has the ability to modify and create different templates for diffrerent job and business units Review collected by and hosted on G2.com.

What do you dislike about Xref?

- Hard to say as its a great product that adds benefit and value to your recruitment process.

- Would be great if X-ref offered otherbackground checking services such as Right to work checks and National Police Checks Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks, Jonathan for taking the time to share your review. It’s good to hear that you’re enjoying the simplicity and time-saving benefits of using the Xref platform. We know the importance of robust reference checking so we’re glad to hear that the usual activity notification and customisable reference templates have been useful to you.

Regarding your comment on other background checking services, these and multiple other background checks can be accessed via the Xref platform using one of our integrations. Xref has partnered with some of the world's leading HR and ATS platforms so you can tailor your verification requirements to your specific needs. Feel free to visit our blog (linked below) for more information on each of the platforms we integrate with.

Thanks again for sharing such a great review!

See how Xref improved

Verified User in Staffing and Recruiting

Enterprise (> 1000 emp.)

11/11/2021

"Smooth experience, but room for improvement"

4/5

What do you like best about Xref?

Easy to submit reference requests, great customer service and helpful alerts. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Once reference checks are completed it is quite time-consuming to download them, with no ability to bulk download a number of references at the same time. Verification codes take a long time to send. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for taking the time to share your review. We’re glad to hear that you’re enjoying the ease and convenience of the Xref platform.

Regarding your comment on downloading reference checks, you can download all completed references for a candidate in one go. We strive to make the Xref platform as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role so we appreciate your feedback.

Thanks again!

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

1/28/2020

"Minimal effort and gets the job done"

4.5/5

What do you like best about Xref?

No more phone calls which is time consuming and conversations can take too long. Now, referees can complete it in their own time and take the time they need to respond. Review collected by and hosted on G2.com.

What do you dislike about Xref?

As with any survey online, you are unable to ask further questions on a particular comment. Guess we can make the phone call. Not always detailed or truthful. Also, reference checks seem to be losing validity these days. Employees will obviously nominate a reference that will provide positive feedback (in most instances).

Also, I don't think many people read through references now... it's become more like a backburner compliant item. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Need to ensure there is someone who is able to review and file the responses otherwise as it is very easy to click submit and then forget/lose time to read the responses. Sometimes hiring candidates can be so quick that you may miss out key comments mentioned by referees in the response. I am also finding written references more redundant Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Extra time to complete other priorities. I use to be on the phones and some people can take up 30mins of your time! Review collected by and hosted on G2.com.

Response from Lorna of Xref

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Thank you for this great review, Jocelyn. We’re glad to hear that you and your team are benefiting from the time you’re saving by automating your reference checks.

In regards to your point about asking further questions, a lot of our clients like to include a question that asks if the referee is happy to be contacted at a time that’s convenient for them if any further detail is required. This offers referees a chance to opt in to being contacted at a time that works for them and can make for a great opportunity to reach out where necessary and appropriate.

Thanks again, Jocelyn.

Verified User in Insurance

Enterprise (> 1000 emp.)

2/16/2021

"The easiest way to conduct reference checks"

5/5

What do you like best about Xref?

I love the ease of use and that fact that it's so quick for me. It really reduces the time I need to spend on reference checks which means I can spend more time elsewhere. It also allows referees to complete the reference check outside business hours which really allows them to think through the responses they are giving. Previously a colleague or I would have to work late to catch some referees but xRef allows flexibility for both parties. I also like that it allows candidates to the ability to make sure they contact their referees before the reference check goes to them to complete. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes referees have advised me that the verification process before they get to the reference can take a while. I do however appreciate the security checks xRef use to make sure the references aren't fraudulent. Review collected by and hosted on G2.com.

Response from Lorna of Xref

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Thanks so much for taking the time to leave such a detailed review. It's great to hear that you are benefitting from the ease and speed of the process. We're also delighted that we have been able to give you your evenings back by allowing referees to respond at a time that suits them, with you needing to follow up.

We do have measures in place (such as two-factor authentication), to ensure we can guarantee the security of employers', candidates' and referees' data. These are incorporated into the platform and shouldn't be too pressing for a referee to complete but we appreciate you letting us know about this feedback.

Thanks again!

Verified User in Financial Services

Enterprise (> 1000 emp.)

8/11/2020

"Reference checking that saves time and ensures legitimacy. Would recommend for any employer!"

5/5

What do you like best about Xref?

Xref is great with ease of use for both employer use, as well as the candidate perspective. Easy to navigate and user-friendly interface. Our Account Reps are 100% easy to approach with any question and the support team is very quick to respond to questions. One great feature is that they flag any instance where there may be possible fraud based on a variety of indicators. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No downsides! Great account managers, great user-interface. Regular information sessions with Account Managers are very helpful and they're wonderful! Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

I would recommend in a heartbeat for fast and reliable reference checks! If you're unsure, reach out to an account representative and you'll be taken care of. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Great and in-depth reference checks. Reliable tool for collecting professional and character references. One benefit we didn't expect is the platform verifies the candidate's identity and legitimacy using IT tools to ensure for example the candidate is not completing it themselves. Review collected by and hosted on G2.com.

Response from Lorna of Xref

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Thank you so much for this lovely review! We're so happy to hear that you are enjoying the benefits of our platform and super account management team.

It's great to know that you are also given the assurance that references are coming from the right people, by our unusual activity feature.

Thanks again!

Aimee S.

Resourcing Solutions Consultant

Enterprise (> 1000 emp.)

5/23/2021

"User friendly, customisable platform"

5/5

What do you like best about Xref?

xRef is by far the most seamless and user friendly reference checking platform that I have used- it's great for customising the questions to the specific needs of the hiring manager and for sharing responses. Review collected by and hosted on G2.com.

What do you dislike about Xref?

A minimum word count could be helpful to discourage one word answers. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for providing such a great review, Aimee. We’re glad to hear that Xref has helped you save time by streamlining your recruitment process. We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online process.

Regarding your comment on a minimum word count, our platform offers the opportunity to tailor your reference questionnaire to ensure you get all the details you need. Our Customer Success team is always on hand to assist in crafting templates and questions that will help to prevent one-word answers. If you have any questions about this or would like any assistance getting custom questionnaires set up, please reach out to your Customer Success Manager.

We value your review, thanks so much for sharing.