Trust Swiftly Reviews & Product Details

The vastness of options is the best for us as we have to verify customers from almost every country that travels a lot. Our customers come and go so they do not have permanent addresses. Instead we use Trust Swiftly almost daily to verify what they feel comfortable sharing. Review collected by and hosted on G2.com.

We disliked the initial setup. It was cumbersome at first and a little confusing. However their team was able to work out the kinks and get us going. Review collected by and hosted on G2.com.

We liked using the no code option to verify our suppliers and customers since it was easy to send. The integration with notifications on emails and phone made it quick to deploy and required minimal oversight by our team. Review collected by and hosted on G2.com.

The number of methods was difficult to understand at first so we had to discuss which was the best for our use case. It required more time for us to setup as we had distinct user groups. Review collected by and hosted on G2.com.

We like to use Trust Swiftly for the risky transactions since it has a comprehensive analysis of different fraud points. There is ways to identify people without asking too much information so customers enjoy this part. The integration is finally simple since we are able to use it daily without any extra work. Review collected by and hosted on G2.com.

There are not many downsides we have expereienced. The main issue is translation for some countries as the admin part is not translated for Chinese. The tool gives lot of information to so its needed to review with time. Review collected by and hosted on G2.com.

I think the best part has been the flexibility in the product as we are able to make it work for many aspects of our business. We started out over a year ago with some minimal selections but were able to grow it according to our needs. We also needed to make sure it worked with each country regulation and this tool had a simple way to store the data in a secure manner for our country. We had the chance to meet with them too so we never felt like we were ignored. Review collected by and hosted on G2.com.

The verifications are not always instant for us so sometimes the customer has to wait a few seconds. I was hoping there would be a faster way but it seems there still is a processing period. We asked them about this but they said it was part of the security features to make sure everything is real. However was fine for us to keep using. Review collected by and hosted on G2.com.

There are many data points that we can collect that allow for a thorough verification of our transactions. Trustswiftly does not lack a limit on what it is able to do since there is easy ways to turn on and off. We grew tired of extended checks that resulted in drop off and negative feedback from our customers so this solution allowed a greater pass rate then any other tool we used. Everyday we use this to speed up the process to verify users. Review collected by and hosted on G2.com.

The time it took to get configuration was longer than we expected. But we had lots of different requirements that they had to integrate so that made it important to get the checks right. However once we got the correct options enabled it was left on its own and everything worked without intervention. Review collected by and hosted on G2.com.

We started using Trust Swiftly for our kyc process after selling some equipment to scammers and having a major loss. We chose the tool since they actually met with us to understand the issues and make sure there was a good fit with their set of options. So i think the best part of selecting them was their care about the issue we faced and their ability to show us exactly how to stop the scams in the future. Review collected by and hosted on G2.com.

We had some issues getting a few customers through the process so wasn't sure if it was caused by their older phones or just lack of understanding the process to take a selfie and ID picture. We tried to walk the person through but it just took a few extra steps after that. Customers might need some extra hand holding if they never used a tool like this. Review collected by and hosted on G2.com.

Using the software has made our reviews of invoices and payments to distributors easier to complete. Having the ability to send emails and banking checks within a single tool has been critical for our team. The number of times we have to remind our vendors before using Trust Swiftly was too much so now we have saved time from doing a lot of the verifications manually. We didn't need to involve any outside teams to get started. Exporting the reports via PDF also was necessary so that made it simple to get the details about each user. Review collected by and hosted on G2.com.

We had trouble analyzing some of the information from the verifications about a certain vendor. The payment data had trouble with getting the correct stats about it which resulted us to contact their customer support. It was needed to complete the checks manually so that the invoice could be paid in time. Nothing else has been a major issue with the tool since we started using it. Review collected by and hosted on G2.com.

We started using Trust Swiftly over a year and since then have been pretty happy with the services. We needed something quick and easy to use and it fit the bill. Most other verification providers had a costly and expensive sales process we did not want to hassle with. They fit the requirements and have made some changes when we requested enhancements. The live checks and more have been very helpful catching the fake identites. Now we spend less time worrying about opening our services to global regions as we can verify every person. We even learned some tips on how to catch the bad actors from them so its been worth the weight in gold with a highly advanced solution and tailored training. Integration was easy too and we us it everyday for verifying people. Lastly customer support is helpful when we ran into bugs. Review collected by and hosted on G2.com.

They once released an update that slowed down our verify process but they did fix it. Other than that we don't have a dedicated account manager or anything so they are a smaller support team. Review collected by and hosted on G2.com.

Being able to randomly change what we verify is important to us since we are dealing in a fast pace and regulatory environment that has lots of oversight. We needed a tool that could be safe and private for our customers and not be too difficult to use. It did not take long to get going and there were so many different options for us to use it satisifed the legal requirements. Review collected by and hosted on G2.com.

The team using the product needed training for all the different options so it was difficult to start. Once we understand how to resolve one off cases then we could get it going faster. Overall nothing that stopped us from going forward. Review collected by and hosted on G2.com.