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4.3 out of 5
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TopBuilder Solutions
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TopBuilder Solutions
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3 TopBuilder Solutions Reviews
2.3 out of 5
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UC
Verified User in Construction
Mid-Market(51-1000 emp.)
What do you like best about TopBuilder Solutions?
Top Builder is a quality CRM but lacks in support Review collected by and hosted on G2.com.
What do you dislike about TopBuilder Solutions?
Top Builder was very rude and unhelpful in transferring out data when we told them that we were changing CRM programs Review collected by and hosted on G2.com.
UD
Verified User in Design
Small-Business(50 or fewer emp.)
What do you like best about TopBuilder Solutions?
Hands down the people and customer service! Any time that we have had a question or something we have needed additional assistance with, we have a REAL PERSON who reaches out and always finds a solution. Even if they don't know the answer right then and there, they will actually get back to us!
Additionally, the platform is pretty simple and easy to learn and figure out. We definitely don't use all the feature that Top Builder offers, but for those that we do it is fairly quick to figure out. I personally first started working with TB when I was an intern and then have continued on as I have moved up through my job. TB remains easily teachable making my job easier as I have to pass on my knowledge to others. Review collected by and hosted on G2.com.
What do you dislike about TopBuilder Solutions?
I think the most difficult things is probably honestly mostly my fault. It is not having the time to full understand all the capabilities of TB, therefore not being able to use it to its real potential which I believe would greatly help our business.
Also though, we use TB to send out our regular newsletters to clients. I believe as we have used TB more, settings have been easier to edit and get the look that we are going for, however when we first started trying to get the exact visual look that we wanted was difficult. For example, we are an Interior Design firm, looks and visuals are what we are known for. If we are not able to keep up with designs (like Canva for example) we are already behind the ball. Your team was great in working with us to get the most out of it as we could, but it would have been nicely to easily move and change the layout as we went. Review collected by and hosted on G2.com.
UC
Verified User in Construction
Small-Business(50 or fewer emp.)
What do you like best about TopBuilder Solutions?
The ease of plan automation, assigning leads, and reporting function Review collected by and hosted on G2.com.
What do you dislike about TopBuilder Solutions?
The software is unable to automatically clear out duplicate leads and that has to be done manually by the user Review collected by and hosted on G2.com.
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