Talkdesk Discussions

For simple app there is no questions!

Brian Barnes told me on a zoom meeting that he was going to enable the capability and send me an email on how to access and it, apparently never happened, or at least I never received the email.

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In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Read more

For example, I want to know how many calls my agents did or receive in a certain period. How do I extract this information from TalkDesk?

A couple of weeks ago, I was on a call with a customer, and the call unfortunately dropped. I didn't get that person's name yet, and they called back into our phone lines. They were looking for me, and I was looking for them, but it got lost in the sea of other callers and high volume. I had to... Read more

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Read more

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.