Top 10 Support.com Cloud Alternatives & Competitors

Top 10 Alternatives to Support.com Cloud Recently Reviewed By G2 Community

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#1

Freshdesk
By Freshworks
(3,549)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Support.com Cloud:
• Help Desk
• Customer Self-Service
Try for free
Reviewers say compared to Support.com Cloud, Freshdesk is:
More usable
See all Freshdesk reviews
#2

Zendesk Support Suite
By Zendesk
(6,222)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Support.com Cloud:
• Help Desk
• Customer Self-Service
Try for free
Reviewers say compared to Support.com Cloud, Zendesk Support Suite is:
More expensive
See all Zendesk Support Suite reviews
#3

Help Scout
By Help Scout
(409)4.4 out of 5
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
Categories in common with Support.com Cloud:
• Help Desk
• Customer Self-Service
Try for free
Reviewers say compared to Support.com Cloud, Help Scout is:
More usable
Better at support
See all Help Scout reviews
#4

Zoho Desk
By Zoho
(6,581)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with Support.com Cloud:
• Help Desk
• Customer Self-Service
Try for free
Reviewers say compared to Support.com Cloud, Zoho Desk is:
More expensive
See all Zoho Desk reviews
#5

LiveChat
By Text
(756)4.5 out of 5
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
Categories in common with Support.com Cloud:
• Help Desk
Reviewers say compared to Support.com Cloud, LiveChat is:
More usable
Better at support
See all LiveChat reviews
#6

Salesforce Service Cloud
By Salesforce
(5,630)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Support.com Cloud:
• Help Desk
• Customer Self-Service
Try for free
Reviewers say compared to Support.com Cloud, Salesforce Service Cloud is:
More expensive
See all Salesforce Service Cloud reviews
#7

Fin by Intercom
By Intercom, Inc.
(3,448)4.5 out of 5
Fin is the highest-performing AI Agent in customer service, delivering higher-quality answers and resolving more complex queries than any other AI Agent. Fin speaks just like your best agents. It generates answers using multiple sources to deliver consistent, accurate, context-aware responses in your brand's tone of voice. It asks clarifying questions and responds with empathy—ensuring every customer feels heard and helped. Fin handles complex customer requests—like refunds, identity verification, or account changes—by connecting directly to your data sources and third-party systems. It retrieves and updates information to deliver personalized, conversational resolutions quickly and efficiently. Fin works in any language, across any channel, 24/7. From email and live chat to phone, SMS, and social, Fin responds instantly with personalized support in your customer's preferred language—delivering incredible service anytime, anywhere.
Categories in common with Support.com Cloud:
• Help Desk
• Customer Self-Service
Try for free
Reviewers say compared to Support.com Cloud, Fin by Intercom is:
More expensive
More usable
See all Fin by Intercom reviews
#8

HubSpot Service Hub
By HubSpot
(2,539)4.4 out of 5
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
Categories in common with Support.com Cloud:
• Help Desk
• Customer Self-Service
Try for free
Reviewers say compared to Support.com Cloud, HubSpot Service Hub is:
More expensive
See all HubSpot Service Hub reviews
#9

Front
By Front App
(2,299)4.7 out of 5
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
Categories in common with Support.com Cloud:
• Help Desk
• Customer Self-Service
Try for free
Reviewers say compared to Support.com Cloud, Front is:
More usable
More expensive
Better at support
See all Front reviews
#10

JustCall
By Saas Labs
(2,202)4.3 out of 5
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
Categories in common with Support.com Cloud:
• Help Desk
• Customer Self-Service
Try for free
Reviewers say compared to Support.com Cloud, JustCall is:
More usable
See all JustCall reviews

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

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