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4.5 out of 5
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ServiceWorks
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ServiceWorks Features
What are the features of ServiceWorks?
Before the Job
- Calendar
- Dispatch
- Roles
- Booking
On the Job
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
After the Job
- Reports
- Analytics
- Invoicing
ServiceWorks Categories on G2
Filter for Features
Before the Job
Calendar | Uses the calendar tool to determine field workers who are free for the job. 16 reviewers of ServiceWorks have provided feedback on this feature. | 75% (Based on 16 reviews) | |
Dispatch | As reported in 15 ServiceWorks reviews. Notifies field service workers of their upcoming assignments. | 76% (Based on 15 reviews) | |
Roles | Allows users to see tasks according to permissions and roles. 15 reviewers of ServiceWorks have provided feedback on this feature. | 70% (Based on 15 reviews) | |
Booking | As reported in 16 ServiceWorks reviews. Allows clients to book jobs through the desktop page or within the app. | 74% (Based on 16 reviews) |
On the Job
Location | Based on 15 ServiceWorks reviews. Tracks employee location to ensure timeliness. | 67% (Based on 15 reviews) | |
Employee Communication | As reported in 14 ServiceWorks reviews. Enables communication within the app from manager to field service employee. | 62% (Based on 14 reviews) | |
Behavior Monitoring | Based on 12 ServiceWorks reviews. Monitors behavior in the field. | 53% (Based on 12 reviews) | |
Client Notifications | Notifies clients, should any delays or mishaps occur. This feature was mentioned in 13 ServiceWorks reviews. | 60% (Based on 13 reviews) | |
Field Sales | Includes some ability to serve as a sales and ordering application. This feature was mentioned in 12 ServiceWorks reviews. | 56% (Based on 12 reviews) |
After the Job
Reports | As reported in 14 ServiceWorks reviews. Creates reports that reflect field performance either as a team or individually, to review productivity. | 58% (Based on 14 reviews) | |
Analytics | Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard. 12 reviewers of ServiceWorks have provided feedback on this feature. | 60% (Based on 12 reviews) | |
Invoicing | Based on 15 ServiceWorks reviews. Sends invoices through the software and allows clients to pay on the spot. | 71% (Based on 15 reviews) | |
CRM Integrations | Integrates with CRM software to monitor all aspects of the customer relationship. | Not enough data |
Generative AI
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Image-to-Text | Converts images into a textual description, identifying key elements. | Not enough data |
Agentic AI - Field Service Management
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
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