The G2 on Rev

Rev Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Rev's high accuracy in transcription to be superior to competitors, enhancing their overall experience. (72 mentions)

Users love Rev for its efficient and accurate transcription, enhancing their learning and simplifying the transcription process. (71 mentions)

Users appreciate the time-saving aspect of Rev, noting its quick and reliable transcriptions for meetings. (63 mentions)

Users appreciate the ease of use of Rev, which allows for quick and intuitive transcription and recording. (58 mentions)

Users appreciate the exceptional transcription accuracy of Rev, making it the best choice for their needs. (58 mentions)

Users report AI inaccuracy in transcripts, citing issues like grammatical errors and sync problems in captions. (21 mentions)

Users express frustration with inaccurate transcription, highlighting frequent errors and a lack of contextual understanding. (19 mentions)

Users report notable text recognition issues with Rev, including errors in names, context, and synchronization problems. (16 mentions)

Users find AI limitations in Rev, noting issues with line breaks, crashes, and incomplete transcripts. (13 mentions)

Users face user interface issues with Rev, including upload problems and challenges with organization and formatting. (12 mentions)

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Verified User in Market Research

Mid-Market (51-1000 emp.)

8/20/2019

"Extremely high quality and fast turnaround time with a better pricing model than most competitors."

4.5/5

Describe the project or task Rev helped with:

Rev has helped with several transcription and subtitling projects for our company over the past year. We do a lot of lengthy interview projects that require transcription to allow our team to efficiently review the content and also quickly find the corresponding location in the video footage. Review collected by and hosted on G2.com.

What do you like best about Rev?

We generally need transcripts as soon as we can get them and we had previously been accustomed to 2+ business days turnaround time unless we paid a premium. Rev has consistently been able to provide transcripts in under 24hrs, which is a HUGE help for us. They also have a great system for allowing us to search for a quote in the text and then immediately play back the audio to hear the original audio, which has helped us out a lot. Review collected by and hosted on G2.com.

What do you dislike about Rev?

I really can't think of much that I would consider a downside. Speed, cost and accuracy have all been fantastic. I think the only feature that could make it even better would be the ability to prioritize the order of transcription if we are uploading a larger batch of files. I've noticed sometimes the order the files are showing up as in the system isn't necessarily how we'd ideally like them prioritized. Usually this isn't an issue as the turnaround time is fast all around, but there are times that I wish I could indicate the files that could be done first/last. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

In the past we have always dealt with text files for out transcripts, which was what we were used to, but having an online system where the text is searchable/markable and we can also listen to the original audio as well as share this with our clients has made things both more efficient and user friendly for our team. After using it on a couple projects, our team doesn't want to go back to text files anymore. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/20/2019

"Rev is my new business BFF"

5/5

Describe the project or task Rev helped with:

I am the Content Marketing manager, and I write every day. I write articles, blogs, case studies, eBooks...varying in technical/complexity from none to way up there. I use Rev for any interview or meeting that I will want to use as a source for my content. So, I use it probably on average 1-2 times per week. Review collected by and hosted on G2.com.

What do you like best about Rev?

Before Rev, I had to choose between taking detailed notes during a meeting or interview or being able to pay attention to and be involved in the conversation. With Rev, I get both. The quality of my interviews and meetings has improved, and I get more detailed "notes" than I could ever get trying to write them on my own. Review collected by and hosted on G2.com.

What do you dislike about Rev?

I have never had anything to dislike...until I called Support for an issue. I had submitted a recording for transcription and realized only minutes after submitting that I needed to have it expedited. I immediately sent a message to the chat but got no answer after 15 minutes, so I emailed. Then I called. Finally, I got someone on the phone and she was insistent that there was absolutely nothing you could do because the job had already been picked up by a writer...and it's your policy not to change the terms of the "contract" once accepted. While I understand this, I also want to say--as delicately as possible--that that is not my problem. You should have an avenue for this type of situation, especially when the customer has contacted you so quickly. The support person's only suggestion was that I cancel the order and place a new one. That just seemed silly. Regardless, I asked her if she could please let your team know that this is an issue and can you look at offering an option for this type of situation? She was clearly NOT interested in relaying that request and even had the audacity to say--and I quote--"I would be happy if I were you because you're going to get your transcript in 18 hours." I was STUNNED. I quickly got off the phone before I said something I would regret...waited a few minutes, and called back. Another person said that you could cancel and resubmit it. Anyway, I think you need to 1) offer an option on the website that lets someone change something if it's within, say, 15 minutes, and 2) train your support people not to say insanely stupid things like this girl said. That is truly my only complaint ever about Rev. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

Use it! Just use it! It's awesome and worth every penny. And I think it's a good deal, too. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

Like I said, I no longer have to choose between taking good notes and paying attention. I have much, much better notes, and I actually have a much better understanding of the meeting or interview because I was able to pay attention. It's a win win. Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

8/20/2019

"Excellent Service "

5/5

Describe the project or task Rev helped with:

I work for a digital media company and we have used Rev's services to caption our content for online distribution on a daily basis. Review collected by and hosted on G2.com.

What do you like best about Rev?

The user friendly interface makes uploads simple and easy to manage. Review collected by and hosted on G2.com.

What do you dislike about Rev?

Search tools for locating past captions can be a bit difficult. Partly on our company end for lack of consistency in title format, but the search field seems to be very specific and limited. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

If you will be managing high levels of content through the platform, be sure to create and maintain a consistent naming system that can be easily searched should you need older files. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

It is an incredibly helpful tool for our business. When dealing with multiple web platforms which may have different requirements/ preferences when it comes to captions, the ability to redownload in the variety of formats Rev offers has made it easy to problem solve. Review collected by and hosted on G2.com.

Nicole D.

Business Development and Solution Designer | Founder

Small-Business (50 or fewer emp.)

8/20/2019

"Accurate and fast service!"

5/5

Describe the project or task Rev helped with:

I love Rev for the fast and accurate output of loaded audio for transcription. It’s well worth the extremely reasonable price to use Rev vs spending hours at the keyboard typing. Creating case studies and blog posts has never been easier! Review collected by and hosted on G2.com.

What do you like best about Rev?

The best part is the ROI I can see recognize right away. I create marketing assets for a fraction of the cost and time that I can hand to my marketing team to put into publishable format. Review collected by and hosted on G2.com.

Brannan S.

Editor, Ghostwriter

Small-Business (50 or fewer emp.)

8/20/2019

"Easy to use, lifesaver"

4.5/5

Describe the project or task Rev helped with:

I rely on Rev regularly to preserve interviews that I use to create content for clients Review collected by and hosted on G2.com.

What do you like best about Rev?

Rev is simple and reliable. I always know when to expect my transcripts back, and if the quality is ever subpar in any way they proactively replace it with better work. Review collected by and hosted on G2.com.

What do you dislike about Rev?

There are some hiccups if the speaker has a heavy accent, and then it's a bit like playing MadGab trying to figure out the intended phrasing. This is never prohibitive or pervasive, however. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

Speak clearly and you'll be fine Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

I'm able to relax and enjoy interviews with my clients knowing that the content will be preserved in the transcript. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

8/20/2019

"Excellent Service, Top-Notch Product"

5/5

Describe the project or task Rev helped with:

It is an ongoing project! Our channel releases new short films every week on our YouTube/Facebook channels. Rev is able to get our videos subtitled in multiple languages quickly and effectively. Our fans consistently note how accurate they are and how thankful they are we provide captions. Review collected by and hosted on G2.com.

What do you like best about Rev?

So simple to use. Send the YouTube link, the film is subtitled and updated without us having to do anything. It really is incredible. Review collected by and hosted on G2.com.

What do you dislike about Rev?

Haven't found a negative at the moment. We've really enjoyed working with Rev and they have met every bit of our needs. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

This service helped improve our channel immensely and is the best solution available. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

Our video library is finally being updated to have captions in multiple languages. This expands our content to viewers around the world, increasing views and subscribers to the channel. Fans are incredibly appreciative that we provide captions. Review collected by and hosted on G2.com.

Katherine A.

Web Content Developer, SEO Copywriting

Small-Business (50 or fewer emp.)

8/31/2019

"Rev is very helpful for fast, reliable transcriptions."

5/5

Describe the project or task Rev helped with:

I've used Rev to transcribe interviews and videos. Review collected by and hosted on G2.com.

What do you like best about Rev?

I like the speed of delivery and I was most impressed with the interface. Rev makes it so easy to listen to the work and read the transcription and then make edits. Review collected by and hosted on G2.com.

What do you dislike about Rev?

I haven't found anything, yet. My subject has a foreign accent so sometimes the words are off. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

Try the auto translation first, it's less expensive. Then try a similar job with the full transcription. See which works best for you. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

I used to try transcribing myself and I dreaded it. I look forward to working with the transcriptions now. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

8/1/2019

"Rev is the only transcription service my company will ever work with "

5/5

Describe the project or task Rev helped with:

We have used Rev for transcription services for both audio and video files ranging from 30 mins to 2 1/2 hours. Th quality of the work is extremely professional and is always delivered on time (if not earlier). Review collected by and hosted on G2.com.

What do you like best about Rev?

Rev has an intuitive UX design. The website is easy to use, fast to upload files and I love how quickly we can get our transcripts (unlike some of your competitors). You also have a wonderful customer service department. Review collected by and hosted on G2.com.

What do you dislike about Rev?

I have not experienced any downsides to using Rec.com in the past 6 weeks of using the service. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

Rev is professional, timely and provides accurate transcriptions. We ended up using them in a bind and will not b going back to our previous provider. The best service out there! Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

My team is thrilled by your accurate and fast turnaround time of transcribing both audio and video files and love the ability to view the video clips in parallel with the time stamping. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

8/1/2019

"Great service!"

4/5

Describe the project or task Rev helped with:

When my team was informed that adding captions to every single piece of digital content was mandatory, Rev saved us. Review collected by and hosted on G2.com.

What do you like best about Rev?

The process of submitting videos for captioning is quick and easy. Getting the email notification with order updates is also super helpful. The turnaround is usually very speedy in a climate where we are constantly pushing out content — and sometimes, ASAP. Review collected by and hosted on G2.com.

What do you dislike about Rev?

I think the Order History tab could use some improvements. As someone who submits hundreds of orders a week, sometimes I can’t find that thing I was looking for because it’s organized by Order #. I wish you could name your order based on the content rather than file name so it’s easier to locate. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

Definitely the easiest, quickest, and most accurate captioning service! Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

Identifying which files belong to which submissions has definitely been my biggest hold up. Opening the file to read the captioning has helped me do that.

I have noticed there is now a “rush” feature which is a great addition. Especially in a media company where the delivery to publishing turnaround is so quick sometimes. Review collected by and hosted on G2.com.

PhilMFilm P.

Producer

Small-Business (50 or fewer emp.)

8/3/2019

"Exceeded my wildest dreams!"

5/5

Describe the project or task Rev helped with:

I have a 43 minute TV Pilot that I wanted to place on Amazon Prime Video Direct - except it had to have closed captioning... I tried an automated service (NOT REV) and got something that was only accurate occasionally and was most definitely unacceptable... Then I tried REV. All the potential problems were not problems... song lyrics, multiple/overlapping dialog, (laughs) (snorts) etc. were all accurately transcribed. Review collected by and hosted on G2.com.