The G2 on Rev

Rev Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Rev's high accuracy in transcription to be superior to competitors, enhancing their overall experience. (72 mentions)

Users love Rev for its efficient and accurate transcription, enhancing their learning and simplifying the transcription process. (71 mentions)

Users appreciate the time-saving aspect of Rev, noting its quick and reliable transcriptions for meetings. (63 mentions)

Users appreciate the ease of use of Rev, which allows for quick and intuitive transcription and recording. (58 mentions)

Users appreciate the exceptional transcription accuracy of Rev, making it the best choice for their needs. (58 mentions)

Users report AI inaccuracy in transcripts, citing issues like grammatical errors and sync problems in captions. (21 mentions)

Users express frustration with inaccurate transcription, highlighting frequent errors and a lack of contextual understanding. (19 mentions)

Users report notable text recognition issues with Rev, including errors in names, context, and synchronization problems. (16 mentions)

Users find AI limitations in Rev, noting issues with line breaks, crashes, and incomplete transcripts. (13 mentions)

Users face user interface issues with Rev, including upload problems and challenges with organization and formatting. (12 mentions)

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Kirsten S.

PhD Candidate

Mid-Market (51-1000 emp.)

8/8/2019

"AI transcription simply does not compare to the good work that Rev transcriptionists do"

5/5

Describe the project or task Rev helped with:

I had the massive task of transcribing 15x 2-hr+ interviews from my PhD research. Many of these were conducted with participants who had various accents (Chinese, German, British). With so many interviews to transcribe, I decided to try the Trint.com's artificial intelligence transcription service. Despite previous good experiences with Rev, I was strapped for cash and time and needed the work done fast. Imagine my disappointment when, after receiving the transcripts back (and redoing some with Descript's AI service just in case it was better... it wasn't), the transcripts were LITTERED with errors and resulted in me spending HOURS of my time (and increasing my stress) reviewing, correcting, and in many cases re-transcribing the interviews from scratch (yuck!). So much for saving time. The AI had failed to pick up almost ALL the industry-specific phrases or terms (despite using various vocabulary builders that were provided). It even missed some "normal" phrases. And my "industry terms" were things like "knitting" and "knit" and "cutting" and "sewing" - not exactly obscure words. I was so frustrated I finally decided to run my remaining transcripts through Rev, and let me tell you - if I had a time machine to go back in time to do this all over, I would have just gone with Rev from the start. The accuracy was incomparable to the AI transcriptions I tried. This has saved me SO MUCH time and stress, which was WELL worth the money spent to get it done quickly and effectively. I can now dedicate my time to analyzing the data rather than slogging through listening to the interviews and transcribing them on my own. There IS a light at the end of the tunnel! Review collected by and hosted on G2.com.

What do you like best about Rev?

Fast, accurate transcription. I like that I can indicate the accents of the speakers in advance so that transcribers can choose the files to work with based on their ability with various accents. The one file I had with a heavy Chinese accent took a little longer than indicated to transcribe, but it was INCREDIBLY accurate and I know it was a difficult file to begin with (due to the heavy accent) and I am so grateful the transcriber took the time to get it done accurately. Review collected by and hosted on G2.com.

What do you dislike about Rev?

I wish there was a space to write notes to the transcriber other than the provided check-boxes where you can select the accent, the speaker name, and the key words. For instance, one transcript had all the speaker names allocated incorrectly, and there were additional names included for mystery speakers (even though there were no other speakers in the file). This was a very rare occurence for me, but it would have been helpful to have a space in the file submission screen to indicate that, for example, "speaker 1 is Jane, speaker 2 is Cathy, and speaker 3 is Holly, and they speak in that order in the recording". It would also be helpful to indicate a little more detail about the them of the recording. For example, mine was about industrial knitting, so if I was able to contextualize the interview rather than only provide key words, it might be helpful for the transcriber. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

The accuracy of the transcripts I received from Rev has saved me WEEKS of work. It was agonizing to slog through the interviews and transcribe them myself. I do not have professional equipment and it was taking a long time and requiring a lot of focus so I was getting burnt out quickly. With 15x 2hr+ interviews to get through, it was looking like a two-week task. Dividing up the recordings to capable transcriptionists gave me back my time and I did not have to worry about reviewing the files as painstakingly as I did when I tried the artificial intelligence transcription (due to my industry phrases/terms). Rev provided a great peace of mind knowing that the transcripts were highly accurate. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/12/2020

"Speed and accuracy"

5/5

Describe the project or task Rev helped with:

Audio (file) transcriptions Review collected by and hosted on G2.com.

What do you like best about Rev?

Speed and accuracy. Rev received our files and turned transcriptions around (90% of the time) in less than 24 hours. Review collected by and hosted on G2.com.

What do you dislike about Rev?

Nothing. Superior quality to other transcription services. Accuracy = key. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

Professional, timely, dependable and quality product. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

Qualitative reseach (one-on-one interviews) to inform business decisions and marketing strategy. Review collected by and hosted on G2.com.

Zach D.

Vice President, Product Marketing

Mid-Market (51-1000 emp.)

8/5/2019

"Why AREN'T you using Rev yet?"

5/5

Describe the project or task Rev helped with:

I use Rev all the time, even proactively set aside budget for it. Rev allows me to take any recording, whether a webinar, quick meeting via webex, or video from an event, and quickly convert it for the purposes of taking notes, turning webinars into white papers, transcribing interviews into blog posts. From capturing content so you don't miss a detail to rapidly converting content, Rev has proven invaluable. Review collected by and hosted on G2.com.

What do you like best about Rev?

Simply, Rev saves my team a remarkable about of time. It has enabled us to scale content development and convert interviews into research instantly. Review collected by and hosted on G2.com.

What do you dislike about Rev?

Nothing. Rev works as expected, but have to insert 40 characters so "N/A" was not accepted. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

- Content multiplier - one webinar/interview/video becomes 1-3 blog posts, a white paper and abook

- More engaging customer interviews - I am no longer worried about taking high quality notes but instead focused on conversations because I can record it and have it transcribed in 24 hours

- Related to content multiplication, if you can get a few experts on the line in a meeting, a natural conversation about a topic is - if organized with an agenda - enables the rapid conversion to rich content; content marketing team only needs to tighten up the output to make it flow Review collected by and hosted on G2.com.

Bryce T.

Media Operations Specialist

Mid-Market (51-1000 emp.)

8/26/2019

"Good transcription company with lots of options"

4.5/5

Describe the project or task Rev helped with:

Rev does the vast majority of our closed captioning needs at my company for all of our programming. The files come back in a notification email and are quick to respond with questions. Review collected by and hosted on G2.com.

What do you like best about Rev?

The user interface and easy ability to select and choose what type of transcriptions I need Review collected by and hosted on G2.com.

What do you dislike about Rev?

The inability to search a piece of a title to find it in the search. I have to know the full exact title to find something. Also not having the ability to do foreign language captions, only translating captions to English. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

If you need a professional, quality, and affordable transcription company Rev is great. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

Rev gives me lots of options to pick the file format in. Doing different types of video and transcription work at my company, being able to download the file in multiple file formats is useful. Review collected by and hosted on G2.com.

Andres G.

Enterprise (> 1000 emp.)

7/31/2019

"The transcription service is incredibly accurate, the quality is outstanding!"

4/5

Describe the project or task Rev helped with:

I have only used the transcription service with professional transcriptionists and it is worth the additional time. They even add the names of the speakers, even if that information was not initially provided. I also like that they allow you to download the transcript in .word or .pdf. I do channel the transcript requests in the project I work for and the stakeholders have different preferences regarding the format. Review collected by and hosted on G2.com.

What do you like best about Rev?

The quality of the transcriptions is incredible. I have heard the recordings and they get fuzzy (sometimes conversation overlaps or are hardly audible). Nevertheless, the Rev team have managed to transcript them with great accuracy. I also like that they give you an ETA for the transcript. You can also follow the progress of it. Review collected by and hosted on G2.com.

What do you dislike about Rev?

For transcript services, time can be longer than desired. They promptly send you an email to inform you about the delay and the new target date.

If you are in a hurry, Rev offers a faster process at a higher rate. There is also the automated transcription service, however, I have not used it yet. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

If you are looking for a solution that provides you great quality and time is not an issue this could be the choice for you. Rev offers professional transcriptionists that take your audios to the next level. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

With the transcripts, you can easily look for a particular topic in the conversation and add notes accordingly over the document. Review collected by and hosted on G2.com.

Alexis S.

On-Air Reporter

Small-Business (50 or fewer emp.)

8/20/2019

"REV makes my job so easy!"

5/5

Describe the project or task Rev helped with:

Rev has helped me with my day to day work as a journalist. It is so efficient with its quick turnaround when it comes to transcribing interviews, it's keeping me and my interviewees happy and timely! Review collected by and hosted on G2.com.

What do you like best about Rev?

I love how easy REV is and how time-efficient it is. It allows me to work on other things while my interviews are being transcribed, instead of taking hours to write them myself. Review collected by and hosted on G2.com.

What do you dislike about Rev?

A dollar a minute can be a tad pricey, especially when you need things in a hurry! Sometimes it's nice to be able to quicken things up! Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

I love REV and it has really helped me within my career and team! Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

The quick turnaround and time-saving efficiency of Rev is so helpful, however, sometimes I'm a little too trusting and don't check the transcript before publishing -- sometimes there's little mistakes! Review collected by and hosted on G2.com.

Michael B.

Director/Cinematographer

Small-Business (50 or fewer emp.)

8/10/2019

"Fantastic and Fast"

5/5

Describe the project or task Rev helped with:

Needed to have closed captioning done for our feature film Broken Swords: The Last in Line. Given this is based in an original fantasy world some of the names, locations and dialogue is not 'traditional' English I was hesitant about how well/accurate it would transition. Review collected by and hosted on G2.com.

What do you like best about Rev?

Fast and very accurate. They even got most of the 'fantasy' language changes done really really well. Review collected by and hosted on G2.com.

What do you dislike about Rev?

The online question and answer chat mechanism isn't particularly timely. I tried twice to ask questions. First one took about 15 minutes for the initial response. Second one after ten I logged out because I didn't have time to wait. BUT, with the first question, once they did respond it was very fast and very thorough. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

Saved me so much time on doing the CC myself and it helped me translate it into a dialogue script for foreign markets really easily as well. Review collected by and hosted on G2.com.

Andrew H.

Claim Support Associate

Mid-Market (51-1000 emp.)

7/29/2019

"Rev has been helpful with our business's needs."

4.5/5

Describe the project or task Rev helped with:

We use Rev to have calls transcribed so they can be used in our arbitration process. We have had a lot of success with the service with a few bumps along the way but it has not put us off with working with you. Review collected by and hosted on G2.com.

What do you like best about Rev?

I enjoy the quick turnaround time with transcriptions. Also if I have to reach out to you by phone there is always a friendly person on the other side that is willing to help make things right. Review collected by and hosted on G2.com.

What do you dislike about Rev?

Sometimes we have calls that are in Spanish but Rev is unable to transcribe them. I wish they were able to branch out and do translations to English. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

If you have a lot of transcripts needed for a low price, Rev is the place to go. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

It has saved us many hours of time rather than us doing the work ourselves and it has freed us to help our business in our area's. Review collected by and hosted on G2.com.

Tyler W.

Communications Analyst

Enterprise (> 1000 emp.)

7/29/2019

"Time Savings & Cost Savings = Big Win for Our Team"

4.5/5

Describe the project or task Rev helped with:

We use Rev for many business translations for documents, captions for business videos and foreign subtitles for various video projects. These translations and captions are primarily for our global employees so that they can read and watch content that is in their native language. Review collected by and hosted on G2.com.

What do you like best about Rev?

Our two favorite aspects of Rev is that they provide high-quality translations services very fast and very affordable. Compared to other translation vendors that we have used, they are a fraction of the cost and get us the translation in a fraction of the time. Rev has allowed us to work more effectively and more efficiently so that important messages can be sent in a timely manner, instead of waiting for translations to be completed. Review collected by and hosted on G2.com.

What do you dislike about Rev?

Having similar terms not translated correctly is our only negative with Rev. We hope to see Rev use machine learning to better understand some of our business specific terms that we use often so that we continue to increase the accuracy of translations in the future. Review collected by and hosted on G2.com.

Recommendations to others considering Rev:

If you use Rev, I recommend using the English video captioning service. They do all of the leg work and it is very easy to use the captions for a variety of streaming services. I also recommend using the "prepay balance" so that you don't get charged for every transaction which makes it easier for reporting purposes on your end. Review collected by and hosted on G2.com.

What problems is Rev solving and how is that benefiting you?

With a global workforce not all of our employees speak English. With Rev, we are able to provide high-quality translations and captions for our internal messages to employees. Our employees are better able to understand the vision and direction of our company since they can read messages in their native language and apply the content to their work lives. We've been able to save time and money through Rev and have encourage other teams in our company to use Rev's translation services so that more and more content is available in employees' native languages. Review collected by and hosted on G2.com.

Kelly E.

Founder, CEO

Marketing and Advertising

Small-Business (50 or fewer emp.)

8/20/2019

"Excellent service that has made a huge difference in our business!"

5/5

Describe the project or task Rev helped with:

We use Rev almost every day to transcribe client call recordings for our records, and we also use the service when we need to write something like an article or blog post. We will speak our thoughts (which is so much faster than writing), send it to Rev for transcription, and then when we get it back, writing is as simple as just cleaning up what we recorded. Review collected by and hosted on G2.com.

What do you like best about Rev?

Rev is extremely accurate and fast. It has multiplied our time and we recommend it to our clients all the time. Review collected by and hosted on G2.com.