Lots of options to dial in exactly what needs to happen in the tracking. Almost unlimited ways to configure or customize. Review collected by and hosted on G2.com.
Forums are a jumbled chaos of not a lot of helpful info--this product requires highly technical people to set up, configure, manage, and customize. Part of its charm I guess but also difficulte for the middle management. Review collected by and hosted on G2.com.
Excellent tools with deep functionality, lots of customization, and plenty of features for advanced/power users. Review collected by and hosted on G2.com.
Terrible UI/UX - very hostile to most users, makes it difficult to onboard when the UI is so unpleasant. Review collected by and hosted on G2.com.