Netacea Bot Detection and Bot Management Pros and Cons

After a brief training period, their models are extremely effective in mitigating bot activity on our website and is a huge help in ensuring traffic on our site is legitimate and in minimizing fraudulent activity. When we have run into unique attack vectors, Netacea's customer service is some of the best I've experienced with any SaaS vendor. Their customer support team (especially James, Gary, and Charlotte) have made themselves available around the clock to see our issues through to resolution.

We recently upgraded our Adobe Commerce ecosystem and Netacea made this transition seamlessly, working with our implementation partners to ensure our protocols were carried over and ready immediately upon the site's relaunch. Review collected by and hosted on G2.com.

I really don't have anything negative to say - the Netacea team has gone above and beyond in protecting our site. Review collected by and hosted on G2.com.

Customer Service is Amazing. Their algo's do their jobs. Team is great to work with. Review collected by and hosted on G2.com.

Been using Netacea for the past 4 Years. Reporting has gone from not great to pretty solid. Still no ability to stream their data into another log service, but their built in reporting handles for all of our needs and many of our nice-to-have items.

Capcha has gone from potentially overly aggressive to very tunable. They have a mode now that also enables a dialing up of aggression when your sites are under a heavy bot load, and this is also a great functionality.

Finally, they have increased their pre-capcha technology to a point where capcha isn't needed in most cases, and as I understand it, many companies are able to go without it entirely.

Overall, great product. Not perfect, but definitely closer to perfect than not. Also, the team is a treat to work with.

They also integrate with most (if not all) major CDN's (vercel is nearly here!) and the implementation is super easy. Review collected by and hosted on G2.com.

The Netacea team was contact during the midst of a prolonged carding attack on our Ecommerce site. Our payment providers were ready to turn off our account until Netacea stepped in. Within 2 months, Netacea was installed, configured, and working optimally on the attack vector hitting our website. Because of the team's quick work, we were able to navigate the hurdle and remain operational. The team was willing to put aside contracts and process with the primary goal of making sure Mud Pie could remain operational. They have a group of team players who just want to see their clients suceed. Review collected by and hosted on G2.com.

I wouldnt change a thing about the product or the company. Review collected by and hosted on G2.com.

Netacea has managed to pick up bot threats that other competitors don't even notice due to a great threat detection system.

We had looked at the market leaders in bot management and had been using an alternative supplier for around 3 years, we did a POC with Netacea and it showed a great increase in traffic we should be mitigating, upon full deployment, the detection was even better once the models had specifically been tuned for our traffic.

Netacea also provides great account support with someone available whenever needed and fanatastic reporting supplied by the account team. Review collected by and hosted on G2.com.

A few more options in the the portal for reporting would be great, but we have seen improvements since coming onboard. Feedback is also listened to and implemented. Review collected by and hosted on G2.com.

Netacea helped our business with dealing with bad bots: we had a different bot management platform, but after evaluating Netacea we decided it was better suited for our needs and switched from the old one.

Netacea people are very nice and always helpful. Review collected by and hosted on G2.com.

Right now almost nothing; maybe the management console should offer some more features, but we are fairly satisfied. Review collected by and hosted on G2.com.

Setup and integration requires little time and it's well guided by an helpful tech team.

Rules refinement takes longer as they must learn better the good and bad traffic.

Final results are simply awesome, more than 1 year after first adoption, the performance lasts and improve! Review collected by and hosted on G2.com.

Some minor detail in the dashboard is still missing but it's just a nice-to-have. Review collected by and hosted on G2.com.

Communication. Netacea provides a high level of communication which we appreciate greatly. The new tools they've developed recently have provided us amazing data to troubleshoot with when there are issues.

The level of customer service and customer support is unmatched in the industry of bot management

The team was great help during the implementation and integration. Review collected by and hosted on G2.com.

Troubleshooting problems can be complex sometimes. Review collected by and hosted on G2.com.

The bot detection algorithm seems to work pretty well, we haven't had any bot-related incidents since using Netacea. The Customer Support is really good. Review collected by and hosted on G2.com.

On networks shared by many users (for example offices) the rules tend to detect bots as normal users. Review collected by and hosted on G2.com.

It helps me with my study and give me chance for develop my self. Review collected by and hosted on G2.com.

I don't have cons about Netacea but it can be more useful. Review collected by and hosted on G2.com.

Measurable results , by being able to quickly spot site issues and respond. Review collected by and hosted on G2.com.

Not being able to manually block issues ourselves. Review collected by and hosted on G2.com.