Mphasis Optimize.AI Expert Identifier Reviews & Product Details

Mphasis Optimize.AI Expert Identifier Overview

What is Mphasis Optimize.AI Expert Identifier?

Expert Identifier is machine learning based model that uses information present in any incident/ticket management data such as: Ticket ID, Ticket Solver Id, Ticket Priority, Ticket Category, Ticket Submission and Resolved date and identifies the right expert to be assigned to a specific ticket or incident request. It can optimise ticket allocation, decreases the ticket resolution time and improve KPIs (Key Performance Indicators) such as customer satisfaction, adherence to SLA (Service Level Agreement), MTTR (Mean Time to Resolve), cost to company, etc.

Mphasis Optimize.AI Expert Identifier Details

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Product Description

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Mphasis

Description

Mphasis Stelligent, with its website located at https://stelligent.com/, specializes in providing DevOps automation and continuous delivery solutions on the Amazon Web Services (AWS) cloud platform. As part of Mphasis, a larger IT services company, Stelligent focuses on helping clients automate and accelerate the development, testing, and deployment of applications within AWS environments. Their suite of services includes consulting, engineering, and automation expertise to implement secure and scalable CI/CD pipelines, facilitating a faster go-to-market strategy for enterprises across various sectors. Stelligent's approach integrates tightly with AWS technologies, offering tools and practices that enhance the cloud capabilities of their customers, ensuring efficient and innovative cloud-based solutions.