IBM Robotic Process Automation (RPA) Pros and Cons

IBM Robotic Process Automation (RPA) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the AI capabilities of IBM RPA, significantly enhancing their automation intelligence and efficiency. (1 mentions)

Users appreciate the intuitive drag-and-drop interface, enabling easy bot creation for both technical and non-technical team members. (1 mentions)

Users praise the intuitive drag-and-drop interface, facilitating seamless bot creation for all team members. (1 mentions)

Users value the intuitive drag-and-drop interface, making IBM RPA accessible for both technical and non-technical team members. (1 mentions)

Users benefit from the intuitive drag-and-drop interface, making bot creation accessible for all team members. (1 mentions)

Users find the difficult setup of IBM RPA to be time-consuming and require considerable technical expertise. (2 mentions)

Users find the costs prohibitive, especially when considering the time-consuming initial setup compared to competitors. (1 mentions)

Users find that some advanced integration features require technical knowledge, making initial setup time-consuming. (1 mentions)

Users find that advanced features require technical expertise, which can complicate initial setup and integration processes. (1 mentions)

Top Rated IBM Robotic Process Automation (RPA) Alternatives

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Davi M.

Mid-Market (51-1000 emp.)

5/11/2023

"Productivity tool"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

Time economy.

With the schedules, even if I am not present, the tasks will be completed without fail.

Creates a receipt pattern, always at that time the report will be in its proper place.

Repetitive and standardized tasks cease to be a burden. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

There is no easy understanding of the commands we use infrequently, the database that teaches us to use such commands is confusing. In addition to being only a translation into Portuguese, making it difficult to understand some words. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

Here at the company, we have many repetitive tasks, such as the daily stock dispatch, previous day's sales, mass registration updates, among various other simple tasks in our daily routine, but they are time-consuming. With RPA, we can make this fast, efficient, and frequent. Even on a holiday, day off, vacation, etc. Review collected by and hosted on G2.com.

Luiz F.

Small-Business (50 or fewer emp.)

5/22/2023

"Ease of using IBM RPA for data migrations from legacy systems"

4/5

What do you like best about IBM Robotic Process Automation (RPA)?

The ease of programming interactions with the screen (Desktop Automation), using only Drag&Drop and reading Excel files without needing to open Excel on the screen are points that greatly facilitate my work in automating data migration between legacy systems. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Commands for interacting with the database like Bulk Insert are not fast in execution, it is necessary to prepare the data in a data table before executing the command, when working with many tables this affects performance. Review collected by and hosted on G2.com.

Danielle C.

Mid-Market (51-1000 emp.)

10/12/2023

"RPA - productivity gain"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

The possibility of automating repetitive tasks that take up a lot of the team's time, which need to be executed, but take time from an employee who could be performing more strategic activities. I also consider the issue of agility and assertiveness in the process, which improves significantly with the implementation of RPA. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I don't see any negative points in the tool. Review collected by and hosted on G2.com.

Chrigor N.

Analista de Desenvolvimento de Sistemas - RPA

Small-Business (50 or fewer emp.)

5/11/2023

"RPA - Review"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

Among its various features, the most useful is the option to develop low-code, which is ideal for beginners to learn easily and quickly while it is possible to write in script for the more experienced. This ends up being a differentiator among all the tools. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Few things are "slightly" useful on the platform. I would say that the biggest negative point on the platform is the fact that there are many updates and drastic version changes where the components change the way they act from one to another. Thus breaking already stable RPAs. Review collected by and hosted on G2.com.

Natalia M.

BPO Jurídico

Judiciary

Mid-Market (51-1000 emp.)

10/9/2023

"Simplified automation"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

The tool is highly intuitive and offers a range of benefits for companies that wish to automate their processes, repetitive and manual tasks. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The videos and courses are in English, which makes it difficult to fully learn and quickly clarify doubts. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

We apply technology in various sectors of the legal field, promoting operational efficiency, error reduction, increased productivity, scalability, system integration, regulatory compliance, improvement in customer experience, and, most importantly, ensuring the return on investment (ROI) made. Review collected by and hosted on G2.com.

Lucas M.

Mid-Market (51-1000 emp.)

5/11/2023

"Service, support, and resources."

4.5/5

What do you like best about IBM Robotic Process Automation (RPA)?

Despite being a Big Tech, the company's customer service/support is fantastic, fast, and available 24 hours a day. In addition, the tool is comprehensive and meets practically all the automation needs we have had so far. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Some instabilities in certain versions, which are quickly resolved by releasing a new version, however, when switching versions, it is necessary to perform a series of tests on the scripts, which is a bit annoying. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

We have more than 100 automated processes in various areas, such as commercial, tax, accounting, purchasing... Currently, we have a very high ROI, and a major advantage is that the software is easy to use, making it easier to scale, as business users can learn easily. Review collected by and hosted on G2.com.

Daiane G.

Mid-Market (51-1000 emp.)

10/11/2023

"I'm sure that this acquaintance"

4.5/5

What do you like best about IBM Robotic Process Automation (RPA)?

My knowledge and contact with IBM was more conceptual. And it became clear the possibilities of how much we can automate activities after a feasibility analysis. Regarding structure, I believe the team leading here in the company that hired the services can respond better. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I can't have elements for this evaluation. But I already have automated processes in my area and I can perceive the results of agility. Review collected by and hosted on G2.com.

Verified User in Food Production

Small-Business (50 or fewer emp.)

5/16/2023

"Simple to structure, to program, to debug, and put into production"

4.5/5

What do you like best about IBM Robotic Process Automation (RPA)?

The IBM RPA Studio is very easy to use. Visually, it has the appearance of a programming IDE, which makes it easy to follow visually, whether in designer or script mode.

The variety of commands allows you to automate many processes. Even in complicated graphical interfaces, the interface recognition via OCR adds a lot of versatility to the platform.

The automatic report generator is a very powerful feature when you need to work with specialized reports, whose data comes from different sources.

I like the functionality of deploying multiple versions of the same robot at once, which allows you to make improvements and test its operation in a test environment without needing to touch the production version. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

Among the disadvantages, I see that some concepts are a bit difficult to understand, such as exception handling.

Also, the way to handle some control flow commands, such as handling multiple conditions within an IF, which makes it necessary to add many more commands than needed. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

IBM Robotic Process Automation is a key technology in the automation of repetitive tasks within businesses.

We have reduced the amount of time spent processing complex accounting documents from 5 minutes to less than 45 seconds. This represents more than an 80% saving in man-hours, allowing analysts to dedicate that time to generating more value for the business. Review collected by and hosted on G2.com.

Marja V.

Mid-Market (51-1000 emp.)

10/10/2023

"The importance of mapping and automating processes"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

Automate operational and repetitive processes, reduce errors, data security and reliability, and enable employees to have time to produce more. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I don't see it as a disadvantage, but many workers need to re-educate themselves to compete with AI technologies and continue in execution and are encouraged to automate increasingly complex processes. Review collected by and hosted on G2.com.

Renan S.

Desenvolvedor de robos

Enterprise (> 1000 emp.)

12/15/2021

"Currently the best automation tool on the market"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

The variety of commands and the ease of development using WDG Studio is incredible, intuitive interface, easy code maintenance, and the variety of commands for each type of action is what fascinates me about IBM RPA. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The versioning part could have the option to merge code. There were some commands that I had to work around due to a bug, but they have already been fixed in the new version. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

I recommend to all partners the use of IBM RPA. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

Automate an old system developed in Java 1.5 that other market tools cannot interact with and most of the commands work, and for what doesn't work, there is always some command option to work around the situation. Review collected by and hosted on G2.com.