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IBM Robotic Process Automation (RPA) Overview

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What is IBM Robotic Process Automation (RPA)?

IBM’s market-leading, AI-powered IBM® Robotic Process Automation (RPA) technology is a complete task automation software that enables clients to automate more of their time-consuming, tedious and repetitive work. To help clients get started quickly and automate more business and IT processes at scale, as the demands of their business grow, IBM RPA offers simple licensing and deployment options. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation.

IBM Robotic Process Automation (RPA) Details

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Product Description

The IBM Robotic Process Automation (RPA) offering helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable you to achieve digital transformation

How do you position yourself against your competitors?

IBM Robotic Process Automation is a full-featured robotic process automation solution for building attended and unattended software bots. It also offers low-code authoring tools, recorders, scheduling and management of bots. You get:
- Integrated intelligent virtual agent (IVA) chatbots
- Concurrent execution with workload management
- Credential management
- Software and services
- Your choice of deployment — on premises or SaaS

IBM offers flexible pricing options for the individual user or the entire enterprise.
Enter on the pricing estimator the rough size of the solution you need to receive an approximate monthly price - https://www.ibm.com/products/robotic-process-automation/pricing

Seller

IBM

Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

Overview Provided by:

Emily Hagopian

IBM Robotic Process Automation (RPA) Media

IBM Robotic Process Automation (RPA) Demo - IBM RPA Studio

IBM RPA Studio home screen

IBM Robotic Process Automation (RPA) Demo - Watson Engine in IBM RPA Studio

Create a speech engine with culture and voice selections with Watson Engine in IBM RPA Studio

IBM Robotic Process Automation (RPA) Demo - IVR Debug in IBM RPA Studio

Connect to Chatbot or IVR in IBM RPA Studio

IBM Robotic Process Automation (RPA) Demo - HTTP Request in IBM RPA Studio

HTTP Request function in IBM RPA Studio

IBM Robotic Process Automation (RPA) Demo - Knowledge Base Training in IBM RPA Studio

Train your Chatbot with Knowledge Base Training in IBM RPA Studio

G2 reviews are authentic and verified.

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Jon A.

Engineer

Small-Business (50 or fewer emp.)

7/20/2022

"When looking for an RPA this is the most appropriate tool to automate processes"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

I like IBM RPA because it's good at automating desktop applications and its integration was very easy and straightforward, I also liked the flexibility in management and good service, plus it doesn't require initial training. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

At the moment everything is excellent and I have no negative comments about it. Review collected by and hosted on G2.com.

Maric S.

Project Manager

Mid-Market (51-1000 emp.)

2/15/2022

"A simple, fast nd helpful tool"

4/5

What do you like best about IBM Robotic Process Automation (RPA)?

We like the way to develop bots without using any code. It only takes a few clicks to create an automation application, and it runs the whole process by itself. Staff can focus on what really matters instead of paying attention to a bot. The learning curve for simple applications is very short. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The price is not the most competitive, but it's well worth it when you consider the ease of use. Also, sometimes it is difficult to save the recording of the execution process. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

Despite being an easy tool, you can discover new peculiarities if you read the documentation of the commands. Sometimes, the bot does not point to the item you want. In these cases, I recommend you to go to the browser's developer tool to locate the element copy it, and past it directly into the code. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

We use this software of IBM mainly for repetitive tasks that we don't want to leave in human hands. We have automated accounting and administrative processes. We also collect customer data in our ERP and make invoices whit this tool. Review collected by and hosted on G2.com.

Eric W.

Software Engineer

Small-Business (50 or fewer emp.)

2/23/2022

"A perfect solution to automate business processes and improve workflow"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

I liked the initial documentation, it is complete, and it helped us a lot to assemble the robots and thus be able to carry out our first automation, and the results were positive; I also like that the programming requires almost no code, and so anyone can use it, this RPA is fantastic, and if you have knowledge of AI, it will be very easy for you. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The only thing is that its interface looks somewhat simple, and I would like to see it improved and also the search part and tidy up its functions a bit. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

This RPA is excellent; however, I recommend reading the documentation a bit if you are inexperienced and don't know how to implement it. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

The solution was that it solved the problems of automating operations like emails, invoices, and extracted data, and there were no human-caused errors. Review collected by and hosted on G2.com.

Margaret S.

Developer

Small-Business (50 or fewer emp.)

5/4/2022

"All companies that want to innovate and improve processes need an RPA"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

I like this RPA because it is very good at automating processes through scripts and managing the workflow to avoid errors, I like that this application is so reliable and resourceful, it was created for developers. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I didn't have any mishaps, just minor issues with the bot, but they were fixed right away with support. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

It is suitable for debugging and automating repetitive tasks. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

IBM RPA has been able to solve our administrative problems due to the number of tasks we were handling, once it was implemented we were able to automate a lot of tasks and processes and we really continue to enjoy those benefits until now. Review collected by and hosted on G2.com.

Albert L.

Support Engineer

Small-Business (50 or fewer emp.)

2/21/2022

"Great easy to use platform and create bots to automate tasks improving workflow"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

I like this platform because it is very intuitive, and its features are great. I also love the ease of use and speed of development, the commands are easy, and it is very flexible for an end to end management and automation on every process. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The experience has been good, and I do not see any type of serious problem at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

It is a very efficient RPA that I would recommend without a doubt. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

It is a good solution to automate tasks with its robotic technology, and now we see that all our processes are faster and more effective and without errors. Review collected by and hosted on G2.com.

Jaturong M.

Software Engineer

Small-Business (50 or fewer emp.)

3/9/2022

"Excellent user-friendly platform to improve flow"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

I like this easy-to-use platform tool and it is very intuitive, I really like its features and ease of use, at first the learning curve was great and it really is very short. IBM is excellent and efficient with a very good interface. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

The tool is possible but I would like to see improvements and more details on some functions because sometimes it gets complex. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

If I recommend it to you, this tool is good and efficient. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

It solves most of the problems and it was worth implementing it, it reduced the execution time and expenses. Review collected by and hosted on G2.com.

Tuan P.

Software Engineer

Small-Business (50 or fewer emp.)

2/21/2022

"Good tool for programming and creating solutions with little coding"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

I like the ease of use and certainty in development and we can save a lot of time. But best of all, no experience is required due to little coding. In addition to bringing a lot of information about the processes and I liked that a lot, it is intutive and easy to develop bots without the need to insert code like crazy. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I think it needs some design improvements in general because it sometimes looks a bit confusing in certain situations; I really wish it was more modern. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

It is a great tool that is improving little by little. So if you think of an RPA, this is the one you need. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

This tool is good to work with, it is a good RPA that solved our monotonous process automation problems, and now, with IBM everything is different and beneficial. Review collected by and hosted on G2.com.

Ricky A.

Software Engineer

Small-Business (50 or fewer emp.)

2/22/2022

"Good product with robotic technology for effective automation"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

I like this platform for all its features and artificial intelligence, I also like drag and drop to execute commands. I think it is a complete and powerful platform that meets the objective and is also very useful. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

They should work on the design in general, I would like to see it updated and more organized. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

If you are new to RPA, I recommend that you start with this tool, and you will see good results. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

It greatly simplified the work and the execution time was reduced, we were able to automate repetitive processes and now everything is much more organized. Review collected by and hosted on G2.com.

Daniel G.

Engineer

Small-Business (50 or fewer emp.)

2/21/2022

"The IBM RPA that keeps getting better day by day"

5/5

What do you like best about IBM Robotic Process Automation (RPA)?

It is a very good technology, and it was easily integrated; I like that it is low code, and you can create a bot quickly without needing to be an expert, you can create a bot quickly without needing to be an expert, you can automate manual and repetitive work. I also like its complete and detailed documentation to learn much faster ad make work easier. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I would like to see more AI and a lot more debug abilities, but it is a growing RPA, and I look forward to seeing more updates. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

It's a great RPA product, I recommend it if you want to learn RPA, and this would be your first tool. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

It's a great RPA that is solving problems like process automation and data mining, and we've seen a lot of growth in the workflow. Review collected by and hosted on G2.com.

Daniel M.

Software Solution Architect

Mid-Market (51-1000 emp.)

12/16/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"A powerful platform for working with RPA"

4.5/5

What do you like best about IBM Robotic Process Automation (RPA)?

The simple and intuitive way to develop bots without code. Even if you don't know how to do something, you can search for keywords in the toolbox and probably find what you need. Review collected by and hosted on G2.com.

What do you dislike about IBM Robotic Process Automation (RPA)?

I would like to see improvements in some small features like the "if" clause that allows the use of "or" and "and". The search functionality in the "script" tab would also be interesting. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Robotic Process Automation (RPA):

Although it has points to improve, I recommend its use because it allows us to take companies to another level with a low implementation cost. Review collected by and hosted on G2.com.

What problems is IBM Robotic Process Automation (RPA) solving and how is that benefiting you?

I have been automating fiscal and administrative processes. These processes usually have repetitive and well-defined flows that we don't want to leave in the hands of humans. Posting tax documents and interacting with banking sites are two recent examples I can give. Review collected by and hosted on G2.com.