IBM Lab Services Reviews & Provider Details - Page 2

Recommendations to others considering IBM Lab Services:

d Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

IBM Expert Labs helps you solve various types of strategic, technical, and operational problems related to the adoption and use of technological solutions. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

If you don't want to go around in circles, this is a high-cost service, but very good and worth considering if you have a product with intensive use. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Expert advice from IBM for very technical topics and the products used in BAU. The benefits are that a large number of related issues are resolved quickly and effectively. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Take the opportunity to analyze how you are and be strategic with time. Everything that involves raising a ticket consumes a lot of time in gathering diagnostic information to not reach concrete solutions. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

I think it is useful for diagnosing some things, understanding the situation, and investigating some problems. However, we did not manage to solve the most important performance issues we had set out to address. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

They helped us with the implementation of the new version of Connect Direct. During the project, the IBM team demonstrated capability, experience, and commitment to successfully carry out this activity. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Work with a strategic plan so that both parties can develop a successful project as in our case. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

provide us support on the implementation of the installation of the GKLM encryption module with the new TS4500 Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Apoyo con ING. Disponible para atención de incidentes. Se recomienda para casaos de SW currency, migraciones o tareas específicas de alto impacto y respuesta inmediata. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Apoyo en software currency, donde se migraron los servidores del S.O y fue fundamental el apoyo de ING. De IBM para ayudarnos a solucionar los problemas que se presentaban en sterling con la nueva versión del S.O.

Mejoras en el afinamiento de la base de datos. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Que en proyectos como estos, permitan a los especialistas viajar para apoyar con las actividades de migración de los equipos. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Nos ayudo con la migración de los equipos Power10 y DS8950F Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Doubts and problems have arisen in Instana in which they supported us in the solution. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

We recommend the service and work proposal with the client. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

We do not experience problems with IBM Labs, only on certain occasions if the Engineer is on vacation or absent, some tasks do not have continuity. Review collected by and hosted on G2.com.

Recommendations to others considering IBM Lab Services:

Si recomiendo ya que tiene un equipo local que constantemente apoya ante cualquier problema que tengamos. Review collected by and hosted on G2.com.

What problems is IBM Lab Services solving and how is that benefiting you?

Varios problemas que hemos tenido ha sido basicamente con el producto Api Connect v10, quisas la arquitectura que se definió fué la que nos generó problemas, y entre otros issues propios del producto, sin embargo el equipo de ibm estuvo apoyandonos en cada problema, con la finalidad de estabilizar nuestros entornos. Review collected by and hosted on G2.com.