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I'm using the "help desk" feature but and 50% of the time it will suggest an article that is helpful. I've found that tagging our articles makes a big difference. But sometimes the three articles that it suggests are completely unrelated to the question asked.
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Verified User
G2
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I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.
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Verified User
G2
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Our way was to make an internal team to make the decisions very quickly and the onboarding team to make the config.
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Verified User
G2
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We would like to know when a user leaves the livechat feature, so our reps don't have to wait.
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Verified User
G2

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