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Hubspot has some automation capabilities, but I've yet to see its full utility.
Posted by:
G2
Verified User
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common question.
common question.
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I suspect this is possible but I haven't figured out how to do it yet.
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
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I'm using the "help desk" feature but and 50% of the time it will suggest an article that is helpful. I've found that tagging our articles makes a big difference. But sometimes the three articles that it suggests are completely unrelated to the question asked.
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
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Posted by:
Pinned by G2 as a
common question.
common question.
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I would like to automate tickets to auto generate issues on our Jira platform. The current properties within Hubspot does not enable this function to be automated.
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
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Our way was to make an internal team to make the decisions very quickly and the onboarding team to make the config.
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
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We would like to know when a user leaves the livechat feature, so our reps don't have to wait.
Posted by:
G2
Verified User
Pinned by G2 as a
common question.
common question.
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