Our users often complain about the lack of a place where to consult and reply to the tickets, a sort of platform for contact-usage, similar to your ticket infrastructure where I can see my open tickets, reply, see closed ticket and other functions. Do you think this will be implemented soon?
Since I started using HubSpot knowledge base I was very disappointed that I want to use some features in the Knowledgebase like submitting a website into a website and ad videos, change the configuration of the letters, etc, I think customization is poor.
Zendesk is probably one of the most highly rated ticketing and customer response systems out there right now. How does the service hub team continue to compete against it?
Also, when will the knowledge base article be connecting to API endpoints? Right now the hubspot API is very limited in... Read more
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