HubSpot Service Hub Discussions

I would like to CC a teammate in my sequences because I need the boss to be present un some of the sequesences

Please advise why we are unable to limit the number of live chats that come in, and why you have to have a tab open solely for chat?

Our users often complain about the lack of a place where to consult and reply to the tickets, a sort of platform for contact-usage, similar to your ticket infrastructure where I can see my open tickets, reply, see closed ticket and other functions. Do you think this will be implemented soon?

I predominantly use this feature to email contacts en masse, so finding a solution would dave me plenty of time.

Since I started using HubSpot knowledge base I was very disappointed that I want to use some features in the Knowledgebase like submitting a website into a website and ad videos, change the configuration of the letters, etc, I think customization is poor.

I have always been interested in social media marketing and I'm wondering how you all have used HubSpot to optimize your socials.

Zendesk is probably one of the most highly rated ticketing and customer response systems out there right now. How does the service hub team continue to compete against it? Also, when will the knowledge base article be connecting to API endpoints? Right now the hubspot API is very limited in... Read more

Having a lot of difficulties when I need to find a old ticket and don`t know who created It.

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