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HelpfulDocs
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HelpfulDocs
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4.9 out of 5 stars
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HelpfulDocs Reviews & Provider Details

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HelpfulDocs Overview

Editedit
What is HelpfulDocs?

HelpfulDocs is a technical writing team that helps you create and manage your knowledge base content. We create and update your help docs, tutorials, knowledge base articles, videos, FAQs, product updates, onboarding guides, and more. We work with your existing tools: Zendesk, Intercom, HelpScout, Notion, Freshdesk, and more. We make sure you can offer always-updated content that helps your users: Why wait until you build a large customer success or support team to have a world-class knowledge base. We enable you to improve the way you provide support: When you have good help and product-related content, you can give high-quality answers faster. We value quality over quantity: Well-written articles that maintain a healthy balance between text and visuals enable higher conversion. Optimal length: For helping users quickly. Enhanced with HD screenshots, GIFs, and videos.

HelpfulDocs Details
Discussions
HelpfulDocs Community
Languages Supported
English
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Provider Description

We're a help content creation agency that also builds the required automated workflows for ensuring your help content is always accurate and updated. We write and update the content your users need: Knowledge base and help articles, FAQs, change logs, product updates, onboarding guides, and more. We focus on help content: - inside the product: onboarding guides, product updates, changelogs etc. - in external tools: your website/CMS, help center, email marketing tool, etc.

Seller

HelpfulDocs

Description

HelpfulDocs is a platform designed to streamline the creation, management, and distribution of internal documentation. The platform offers features that facilitate collaboration among team members, ensuring that information is easily accessible and up-to-date. HelpfulDocs aims to improve organizational efficiency by providing structured documentation templates and robust editing tools. Its user-friendly interface supports seamless integration with existing workflows, making it an ideal solution for companies looking to enhance their knowledge management practices.

Overview Provided by:
Tom Sylvan

Recent HelpfulDocs Reviews

Verified User
P
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Timesaver - Lifesaver"
We needed help with FAQs
Read more
Andrian V.
AV
Andrian V.Small-Business (50 or fewer emp.)
5.0 out of 5
"They saved my time and the work is fast"
They have helped me to create content for my new project doc page.
Read more
Verified User
G
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Data science project"
Helpful docs help me write the documentation about how other Departments can use a Neural Network developed by the Data Science Department.
Read more

HelpfulDocs Pricing

One-time project
Contact Us
With One-Time Purchase
Ongoing
Starting at $275.00
Per Month
See all 2 HelpfulDocs pricing levels

HelpfulDocs Media

HelpfulDocs Demo - The HelpfulDocs Website
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5 HelpfulDocs Reviews

4.9 out of 5
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5 HelpfulDocs Reviews
4.9 out of 5
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4.9 out of 5
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Here's how.
MS
CEO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task HelpfulDocs helped with:

We hired HelpfulDocs to copy-edit our existing online documentation (500+ pages). We set the following success criteria:

- consistent styling across all articles

- modern, less technical English

- most visited articles must drive more signups

- fix broken links and images Review collected by and hosted on G2.com.

What do you like best about HelpfulDocs?

The team was very proactive and super fast in terms of communications. I like the overall quality of the product and the numbers confirm that it was money well spent. The page visits increased by 20% and the bounce rate decreased by 40%. Review collected by and hosted on G2.com.

What do you dislike about HelpfulDocs?

Nothing really. We asked the team to fix a few things they missed and they did. Review collected by and hosted on G2.com.

What problems is HelpfulDocs solving and how is that benefiting you?

We are a super busy team of engineers working on a highly technical product that requires good (if not exceptional) documentation. Also, our documentation is one of the major marketing channels for us. At some point, we realized that we need help from seasonal professionals so we researched and found HelpfulDocs. These guys were very, ...well helpful (sorry about that). They met our timeline and measurable quality criteria so I'm very happy with the end result. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
PM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task HelpfulDocs helped with:

We needed help with FAQs Review collected by and hosted on G2.com.

What do you like best about HelpfulDocs?

We needed to create for the first time a knowledge base for our customers and help them find answers to all the questions they typically ask. So a part of the project was writing the FAQs, and then the second part was creating some help articles that guide users on the use of different features. We had the information available, the point was for someone to organize them, update them, and then also write some new ones. Keeping our knowledge base organized is no easy task. Review collected by and hosted on G2.com.

What do you dislike about HelpfulDocs?

Nothing. Everything turned out better than I expected. Review collected by and hosted on G2.com.

Recommendations to others considering HelpfulDocs:

No matter how big and unorganized your knowledge base might seem, or any other similar project you have in mind, I am certain that HelpfulDocs can do it. Review collected by and hosted on G2.com.

What problems is HelpfulDocs solving and how is that benefiting you?

Working on a big project that takes a lot of time and energy, and then having to also update the FAQs, is NOT easy. Very time-consuming. HelpfulDocs allowed us to focus on our project while they did the staff that nobody else wanted to do. Review collected by and hosted on G2.com.

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Andrian V.
AV
Founder
Internet
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task HelpfulDocs helped with:

They have helped me to create content for my new project doc page. Review collected by and hosted on G2.com.

What do you like best about HelpfulDocs?

They come with their content ideas and respond fast to email requests. Also, they are happy to add my content ideas to write about this. The content well created, and the style is friendly to read. Review collected by and hosted on G2.com.

What do you dislike about HelpfulDocs?

All good! I don't have any negative experience with HelpfulDocs. Review collected by and hosted on G2.com.

What problems is HelpfulDocs solving and how is that benefiting you?

I have saved my time to create content. I have received feedback from their team about my service. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
GI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task HelpfulDocs helped with:

Helpful docs help me write the documentation about how other Departments can use a Neural Network developed by the Data Science Department. Review collected by and hosted on G2.com.

What do you like best about HelpfulDocs?

Their understanding of our company needs. Review collected by and hosted on G2.com.

What do you dislike about HelpfulDocs?

Nothing to add here, the cooperation was excellent. Review collected by and hosted on G2.com.

What problems is HelpfulDocs solving and how is that benefiting you?

Clearer interdepartmental communication and tool sharing. Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
GL
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task HelpfulDocs helped with:

HelpfulDocs helped me on a project for Valitsa365 which is a travel service company. Review collected by and hosted on G2.com.

What do you like best about HelpfulDocs?

Great quality of work and a very responsive team. Review collected by and hosted on G2.com.

What do you dislike about HelpfulDocs?

Everything was fine. I had no problems with the team of HelpfulDocs. Review collected by and hosted on G2.com.

What problems is HelpfulDocs solving and how is that benefiting you?

They helped us write FAQs and guides that we share with our customers. Review collected by and hosted on G2.com.

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HelpfulDocs