Their attention to details. They are very thorough in figuring out our needs and fiding the right solutions. Review collected by and hosted on G2.com.
I really couldn't tell you. They were very professional, the first mapped out every features we needed and got our approval and then implemented each feature as we requested. So it's hard to find a negative to criticize. The project went smoothly. Review collected by and hosted on G2.com.
Thier team was personable and accountable. If problems were not able to be completed by the Gloo team, they still took care of any subsystem support requests and inquaries. Troubleshot the tools they helped us build, and many others we have in the Zoho ecosystem other companies would have considered "out of scope". In short, they care and it shows in thier work. Review collected by and hosted on G2.com.
When we started we had scheduled check-ins and updates where now that we are in development phases those calls no longer persist. I still get regular communication and great support, but it is hard for me to showcase that progress internally to people who don't see the nuances.
I'd like to see those more established. But I also have not requested this from them so i'm sure they would accomodate if I reached out. Review collected by and hosted on G2.com.
I liked the personal attention I received and the obvious care they took for their work. Review collected by and hosted on G2.com.
Sometimes the turnaround time was an issue, but it was a small price to pay to work with a company that was giving such close and careful attention to my company. Review collected by and hosted on G2.com.
The team at Gloo are amazing! They are extremely professional and thoughtful in their processes. They really took the time to listen to us. We were easily able to communicate what are problems were and share the visions we had. They presented solutions that aligned with what we shared and they were transparent every step of the way. Would definitely feel confident using them again. Review collected by and hosted on G2.com.
There is nothing that we disliked and would use them again. Review collected by and hosted on G2.com.
I really got a sense that they cared and took the time to explain things we didnt understand. Review collected by and hosted on G2.com.
In the beggining we didnt get the best communication regarding deadlines and how many man hrs were spent on the project, but that was quickly and amicably resolved. Review collected by and hosted on G2.com.
They helped us configure the Zoho Mail, Zoho CRM, and Zoho Docs. After that, they trained my staff thoughtfully and provided help with technical issues whenever we asked for it. Review collected by and hosted on G2.com.
Their service is very thoughtful. They took the time to perform an analysis of our business and were able to discover inefficiencies that eluded us. Review collected by and hosted on G2.com.