FieldPulse Pros and Cons

What do you like best about FieldPulse?

We've been using FieldPulse for several months now, and it has completely transformed how we manage our field service operations. The scheduling feature is intuitive, making it easy to assign jobs and track technician availability. The mobile app works seamlessly, allowing our team to update job statuses, collect payments, and capture customer signatures on-site.

One of the biggest benefits is the customization options—we were able to tailor invoices, estimates, and reports to fit our specific needs. Their customer support is top-notch, always quick to respond and resolve any issues. Compared to other platforms we've tried, FieldPulse is both affordable and packed with features. Highly recommended for any growing field service business! Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

We had high hopes for FieldPulse, but after using it for a while, we've encountered a few frustrating issues. While the platform offers solid features like scheduling, invoicing, and GPS tracking, the user interface feels clunky and outdated. It takes more clicks than necessary to complete basic tasks, which slows down our workflow.

Additionally, we've had some syncing issues between the web and mobile versions, causing discrepancies in job details and schedules. The reporting tools are lacking customization, making it difficult to extract specific data we need. Customer support is helpful, but response times can be inconsistent.

Overall, FieldPulse has potential, but it still needs refinements to compete with other top-tier field service management software. Review collected by and hosted on G2.com.

What do you like best about FieldPulse?

FieldPulse has an intuitive interface and a variety of features that make managing day-to-day operations simpler. The scheduling and invoicing tools are particularly helpful for staying organized, and their customer service team is exceptional—responsive, friendly, and genuinely open to feedback. It’s clear they are actively working to improve the platform based on user input, which gives me confidence in their dedication to the product’s growth. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

While the platform is solid for basic needs, its project management tools leave much to be desired. Features like Gantt charts or dependencies for multi-phase projects are either missing or require too much manual adjustment. Additionally, some integrations feel limited compared to other platforms, which can make it difficult to use FieldPulse as a comprehensive solution for more complex business needs. Review collected by and hosted on G2.com.

What do you like best about FieldPulse?

I like that everything we need for customer management is all in one place. It's easy to build out new customers, or add jobs and estimates to existing customers. And having Engage integrated into FieldPulse makes everything even smoother. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

There is very little I dislike, but one thing is the built in back button. When you hit the back button it takes you to the last screen, but it doesn't always work. If your on a job or task it won't always take you back to the customer, and you have to go to the customer menu, search for them and get back that way.

It's a minor issue, and I'm sure it will be patched out or updated in some way.

Other than that I have no complaints so far. Review collected by and hosted on G2.com.

What do you like best about FieldPulse?

i like the customization of Feild pulse and that you get a real person to talk to not Ai. ina instant. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I dont like that you cannot change customer numbers and that you cant add products into a job. it is hugly annoying that you cant turn the job with line items into a invoice automatically. this nees to be changed to streamlne my workflow. i also dont like all the extras you have to pay for like custom forms should be included for the price. Review collected by and hosted on G2.com.

What do you like best about FieldPulse?

What I appreciate most about FieldPulse is how it simplifies our daily operations with its all in one functionality. Scheduling, dispatching, and tracking jobs are very easy to do, and having real-time updates keeps our entire team in the loop, whether they're in the office or the field. The integration with SMS and communication tools is extremely useful, helping us stay connected with customers and team members, which has brought down the amount of errors and improved our overall responsiveness.

FieldPulse also very user friendly. Training new team members has been very smooth, with a short learning curve, which saves us a lot of time and money. Implementation was quick and didn’t break our existing workflows much. The support team deserves a special mention: They were responsive and helpful during the setup process, answering our questions and resolving any issues right away. Even now, they continue to provide excellent support whenever we need it.

FieldPulse became a key part of our business and it is all thanks to its ease of use, great features, and dependable customer support. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

One thing I’d like to see improved is the occasional lag when syncing data across devices. While it’s not a major issue, it can cause minor delays in real-time updates, which is something we rely on heavily. The mobile app is generally solid, but I think it could be better with more customization options to better align with our specific workflows. These are actually minor points, but fixing them would definitely take usability and efficiency to the next level. Although I have to say that they're constantly working with us to improve their platform and make sure we are happy with their service. Review collected by and hosted on G2.com.

What do you like best about FieldPulse?

FieldPulse is very end user friendly for both our techs and admins. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

We are still quite new users with FieldPulse and nothing bad really sticks out at all, which is a great thing. We use tags as an internal review process to know when the next step of closing a job needs to happen and right now I can't find an easy view or notification to set up to trigger the next person in the step. Something I know I can reach out via the chat feature, though. Review collected by and hosted on G2.com.

What do you like best about FieldPulse?

It is amazing to create a service and utilize that for invoicing. Onboarding process was very thorough, we had to port over all of our previous invoice history with clients and FieldPulse assisted us with that portion very well. It is easy to see where your technicians are at any given time and Engage makes contacting and updating customers very easy! Our technicians love the app and mapping features and we appreciate all of the great support we have received from our onbiarding team and customer service. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

I wouldl like it if Azuga would clock in technicians when they arrive at a job automatically, instead of the technicians having to do it manually. I do feel that Engage is not as easy to set up with call forwarding and allowing 30 seconds of ringing between forwarding calls is way too long for customers. I would like to have the calls forward after the 3rd or 4th ring as we always answer by the second ring. I just had a customer hang up before it forwarded a call to me from my employees line as the time was too long in between. Review collected by and hosted on G2.com.

What do you like best about FieldPulse?

I like that everything is all in one place. I like the call recording and the texting. I like how the profile info come up when a call is in place. Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

Email chain could be easier to use. It was really nice in our zendesk app. I don't like how we have to chase down the emails. Geofencing would be nice as well. Review collected by and hosted on G2.com.

What do you like best about FieldPulse?

I switched over from Jobber. I am new to the platform but so far the quickbooks sync seems to be working as needed. The quality of the estimate portion of the program allows me to put a better package together to allow the customer to make an informed decision. It is also a time saver in the field for the techs to invoice. The customer service has been great so far, Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

As I am new to the program there is so many things to figure out it gets kind of daunting. Some options aren't a good fit for our workflow so they get in the way. I think with time and experience my opinion will change. Review collected by and hosted on G2.com.

What do you like best about FieldPulse?

I love how Engage allows me to communicate with customers and download it as an app. I also like how I communicate with team members by just tagging them and would no longer need to send them the details outside of Fieldpulse! Customer Service is excellent! I have suggested a feature they can add in Engage and quickly they got it already in the works! Can't wait to get it implemented! Review collected by and hosted on G2.com.

What do you dislike about FieldPulse?

The only thing I can say that I don't like about Fieldpulse is the comments section- too small for me to read! - but not an issue! Review collected by and hosted on G2.com.