(27)
4.9 out of 5
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Health Score | Generates a score that represents the likelihood of customer churn and customer satisfaction. 12 reviewers of Eclipse AI have provided feedback on this feature. | 90% (Based on 12 reviews) | |
Customer Profiles | Catalogues and organizes a profile for each customer where every data point is attributed to. This feature was mentioned in 13 Eclipse AI reviews. | 95% (Based on 13 reviews) | |
Notifications | Set alerts for customer profiles in need of urgent attention and resolution. This feature was mentioned in 14 Eclipse AI reviews. | 90% (Based on 14 reviews) |
Service Quality Assurance | As reported in 16 Eclipse AI reviews. Service quality is measured in real time to provide alerts to case managers on opportunities for improvement | 94% (Based on 16 reviews) | |
Analytics | Based on 18 Eclipse AI reviews. Provides dashboards and reports to describe profiles and trends. | 92% (Based on 18 reviews) | |
Revenue Impact | Based on 12 Eclipse AI reviews. Measures the business value of each customer and their contribution to the company bottom line. | 83% (Based on 12 reviews) | |
Artificial Intelligence | As reported in 16 Eclipse AI reviews. AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. | 91% (Based on 16 reviews) | |
Sentiment | The product automatically discerns customer sentiment from text and/or calls for proactive action. 14 reviewers of Eclipse AI have provided feedback on this feature. | 89% (Based on 14 reviews) | |
Retention | As reported in 15 Eclipse AI reviews. Calculates the likelihood of your customers continuing to use your product or leaving. | 90% (Based on 15 reviews) |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |