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Eclipse AI Features

What are the features of Eclipse AI?

Platform

  • Health Score
  • Customer Profiles
  • Notifications

Predictions

  • Service Quality Assurance
  • Analytics
  • Revenue Impact
  • Artificial Intelligence
  • Sentiment
  • Retention

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Platform

Health Score

Generates a score that represents the likelihood of customer churn and customer satisfaction. This feature was mentioned in 12 Eclipse AI reviews.
90%
(Based on 12 reviews)

Customer Profiles

Catalogues and organizes a profile for each customer where every data point is attributed to. 13 reviewers of Eclipse AI have provided feedback on this feature.
95%
(Based on 13 reviews)

Notifications

Set alerts for customer profiles in need of urgent attention and resolution. This feature was mentioned in 14 Eclipse AI reviews.
90%
(Based on 14 reviews)

Predictions

Service Quality Assurance

Service quality is measured in real time to provide alerts to case managers on opportunities for improvement 16 reviewers of Eclipse AI have provided feedback on this feature.
94%
(Based on 16 reviews)

Analytics

As reported in 18 Eclipse AI reviews. Provides dashboards and reports to describe profiles and trends.
92%
(Based on 18 reviews)

Revenue Impact

Based on 12 Eclipse AI reviews. Measures the business value of each customer and their contribution to the company bottom line.
83%
(Based on 12 reviews)

Artificial Intelligence

AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. 16 reviewers of Eclipse AI have provided feedback on this feature.
91%
(Based on 16 reviews)

Sentiment

As reported in 14 Eclipse AI reviews. The product automatically discerns customer sentiment from text and/or calls for proactive action.
89%
(Based on 14 reviews)

Retention

Calculates the likelihood of your customers continuing to use your product or leaving. 15 reviewers of Eclipse AI have provided feedback on this feature.
90%
(Based on 15 reviews)

Generative AI

AI Text Generation

Allows users to generate text based on a text prompt.

Not enough data

AI Text Summarization

Condenses long documents or text into a brief summary.

Not enough data

Eclipse AI