Eclipse AI Features

Generates a score that represents the likelihood of customer churn and customer satisfaction. 12 reviewers of Eclipse AI have provided feedback on this feature.

Catalogues and organizes a profile for each customer where every data point is attributed to. This feature was mentioned in 13 Eclipse AI reviews.

Set alerts for customer profiles in need of urgent attention and resolution. This feature was mentioned in 14 Eclipse AI reviews.

As reported in 16 Eclipse AI reviews. Service quality is measured in real time to provide alerts to case managers on opportunities for improvement

Based on 18 Eclipse AI reviews. Provides dashboards and reports to describe profiles and trends.

Based on 12 Eclipse AI reviews. Measures the business value of each customer and their contribution to the company bottom line.

As reported in 16 Eclipse AI reviews. AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions.

The product automatically discerns customer sentiment from text and/or calls for proactive action. 14 reviewers of Eclipse AI have provided feedback on this feature.

As reported in 15 Eclipse AI reviews. Calculates the likelihood of your customers continuing to use your product or leaving.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.