Datto Endpoint Detection and Response (EDR) Reviews & Product Details

What do you like best about Kaseya 365 Endpoint?

The price, and Datto RMM. The rest is half baked at best. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

We were sold on Datto EDR and Datto AV being well integrated together and with Datto RMM. What we found, after paying several hundred dollars for a useless onboarding meeting that came 2 weeks after we signed up, was a giant mess. To call Datto RMM and Datto EDR/AV integrated is a stretch at best. Even within the EDR platform, the AV was BARELY functional. It's getting better, but we were sold on the product as if it was ready. Instead we found that it was in Alpha. Basic processes didn't work, there wasn't even an AV exclusions list when we were onboarded. EVERY SINGLE TIME I sign into Datto EDR I wish we hadn't signed that contract. It's made me question whether I want to use any Kaseya products at all once our contract is up. Review collected by and hosted on G2.com.

What do you like best about Kaseya 365 Endpoint?

ecurity is paramount for us, and Kaseya 365 Endpoint delivers. The unified security approach, combining next-gen antivirus, EDR, and MDR, gives us peace of mind knowing our endpoints are well-protected. The ransomware detection and quarantine feature is particularly impressive, and the ability to manage third-party patching is a huge plus. We've seen a noticeable improvement in our security posture since implementing Kaseya 365 Endpoint. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

While Kaseya 365 Endpoint offers a robust suite of features, I've noticed a slightly steeper learning curve than expected. The sheer breadth of capabilities is impressive, but it can be a bit overwhelming at first. Perhaps more in-depth, guided tutorials or a more streamlined onboarding process could help users quickly grasp the full potential of the platform. Once mastered, however, the benefits are undeniable. Review collected by and hosted on G2.com.

What do you like best about Kaseya 365 Endpoint?

All in one endpoint security solution. Bundled together with integration between the suite makes management easier. Deployment and Installation is easy via Datto RMM components and integration. Cost is low considering the array of products in the suite. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

We have direct integration with Datto EDR and AV into Datto RMM, but I feel there could be better integration with RocketCyber and Datto Endpoint Backup.

There are little to no widgets available for Datto Endpoint Backup which means techs need to sift through emails or the Datto Partner Portal to check backup success. Review collected by and hosted on G2.com.

What do you like best about Kaseya 365 Endpoint?

Kaseya/Datto's RMM software is undoubtedly one of the most intuitive and feature-rich ones out there. Is not overly complex while still retaining great functionality. In particular, the automative features of Datto RMM (e.g. components & Jobs) are great, especially when it comes to the management of larger device fleets. Datto Patch Management is also above average and generally allows us to maintain a good patch status across our managed machines. Another good thing about the RMM is that by using filters and device groups, you can easily cull old devices, ensuring that you can stay under your license limit while also being able to regain access to any deleted devices that come back online.

Support is generally helpful and prompt, especially live-chat support. You can easily get support for a particular product through the Kaseya Helpdesk, where you select the product and contact method.

Though I have personally had less hands-on experience with the other products/services included in Kaseya 365 Endpoint, I have had a good experience with Endpoint Backup - that is restoring individual files as well as whole machines. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

With respect to Datto RMM, persistent auditing inconsistencies and flaws in compliance and status calculations have caused us issues. For example, with Software Management, there is little flexibility when it comes to configuring compliance criteria. You either have the choice of configuring it to push software/application updates "on detection" (when it detects that a particular software does not have the latest version) or you can schedule it. This setup becomes a problem with frequently updated software. Even a minor version difference marks a device as "non-compliant",. However, we often find that the Software Management policy doesn’t always correct non-compliance on its own, requiring us to manually trigger update jobs. This not only adds extra work but also affects the compliance reports we share with clients.

Another issue is how Datto RMM handles antivirus (AV) status. Sometimes, when a device is shutting down, the system flags its AV status as "not running" and doesn't update it until the device comes back online. This leads to misleading reports, making it look like machines are unprotected when they’re not.

Both issues have been reported to support, but so far, there's no fix. These aren't major issues as they mainly impact the reporting side of things and do not actually affect security/compliance. Review collected by and hosted on G2.com.

What do you like best about Kaseya 365 Endpoint?

The best thing is all the products for one low price. It helps us compete against our competitors by having a more complete stack, and with the low price, it helps us be competitive on price as well. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

Nothing so far, everything is great and we have no issues Review collected by and hosted on G2.com.

What do you like best about Kaseya 365 Endpoint?

Kaseya 365 Endpoint is a solid choice for IT management, offering great ease of use with a centralized dashboard that simplifies endpoint monitoring, patch management, and automation. The platform provides good value for money, especially for MSPs and IT teams looking for a comprehensive, all-in-one solution. While some advanced features may require fine-tuning, the overall functionality, scalability, and integration with other Kaseya tools make it a reliable option for managing endpoints efficiently. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

still a bit more integration to with datto rmm for some of the modules Review collected by and hosted on G2.com.

What do you like best about Kaseya 365 Endpoint?

It just works when installed. Keeps a majority of issues from creeping in. We have it on all the devices. It is part of the software stack that gets deployed. Never had a problem with the deployments. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

Not much in the way of what it is doing or making adjustments. Even if it doesn't have a window client side, having one on the admin side to make individual or sitewide adjustments would be nice. Review collected by and hosted on G2.com.

What do you like best about Kaseya 365 Endpoint?

Love the fact it is one stop for MDR, EDR, Endpoint Backup and an RMM agent. It makes it so much easier to say to client you are getting this when its bundled pricing. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

I wish the onboardings were either optional or better. the products are pretty easy to put in but the onboarding fees are annoying. Review collected by and hosted on G2.com.

What do you like best about Kaseya 365 Endpoint?

The ability to access any and all stations on network with end point security/rmm on it. Review collected by and hosted on G2.com.

What do you dislike about Kaseya 365 Endpoint?

Does not keep password stored for at least 3 days. Every day have to enter code to get in. But that is also one of the best security features about it as well. Review collected by and hosted on G2.com.

What do you like best about Datto Endpoint Detection and Response (EDR)?

Comprehensive Threat Detection: It uses advanced behavioral analysis and machine learning to detect and respond to threats in real-time.

Automated Response: The system can automatically isolate infected endpoints and remediate threats, minimizing the impact on your network.

Detailed Forensics: Provides in-depth forensic data and analysis, helping you understand the root cause of incidents and improve future defenses.

Integration with Other Datto Products: Seamlessly integrates with other Datto solutions, offering a unified security approach. Review collected by and hosted on G2.com.

What do you dislike about Datto Endpoint Detection and Response (EDR)?

Complex Setup: Some users find the initial setup and configuration to be complex and time-consuming.

Resource Intensive: It can be resource-heavy, potentially impacting system performance on older or less powerful devices.

Learning Curve: The advanced features and detailed forensic data can be overwhelming for users who are not familiar with EDR solutions.

Cost: It may be more expensive compared to other EDR solutions, which could be a consideration for smaller businesses.

Integration Issues: While it integrates well with other Datto products, there can be challenges when integrating with third-party tools. Review collected by and hosted on G2.com.