Cinode Features

Based on 24 Cinode reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. This feature was mentioned in 25 Cinode reviews.

As reported in 27 Cinode reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 21 Cinode reviews. Enables users to view and transact business with the same content in multiple languages and currencies.

As reported in 16 Cinode reviews. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.

As reported in 17 Cinode reviews. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files.

Based on 21 Cinode reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. 18 reviewers of Cinode have provided feedback on this feature.

As reported in 14 Cinode reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

As reported in 12 Cinode reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 12 Cinode reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 16 reviewers of Cinode have provided feedback on this feature.

Is consistently available (uptime) and allows users to complete tasks reliably. This feature was mentioned in 15 Cinode reviews.

As reported in 15 Cinode reviews. Is accessible from a mobile device and by users on the go.

Based on 16 Cinode reviews. Provides analytics tools that reveal important business metrics and track progress.

Based on 17 Cinode reviews. Has a centralized dashboard for users to interact with.

Based on 25 Cinode reviews. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information This feature was mentioned in 23 Cinode reviews.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. This feature was mentioned in 25 Cinode reviews.

Based on 22 Cinode reviews. Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities.

Based on 15 Cinode reviews. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.

As reported in 15 Cinode reviews. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

As reported in 15 Cinode reviews. Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.

Based on 15 Cinode reviews. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts.

Based on 17 Cinode reviews. Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.

As reported in 14 Cinode reviews. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.

Based on 18 Cinode reviews. Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.

Based on 25 Cinode reviews. Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.

Enables analysis of effectiveness of an organizations various marketing activities This feature was mentioned in 15 Cinode reviews.

Based on 25 Cinode reviews. Tracks issues/help requests reported by customers through the resolution process.

As reported in 25 Cinode reviews. Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base.

Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. 29 reviewers of Cinode have provided feedback on this feature.

Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. 16 reviewers of Cinode have provided feedback on this feature.

As reported in 22 Cinode reviews. Enables analysis of customer support activities to optimize customer support professionals, processes and tools.

Based on 22 Cinode reviews. Ability to input, modify and extract data from the application in bulk through a structured file.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. 18 reviewers of Cinode have provided feedback on this feature.

As reported in 22 Cinode reviews. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.

Based on 15 Cinode reviews. Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone

Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. This feature was mentioned in 16 Cinode reviews.

As reported in 16 Cinode reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

As reported in 25 Cinode reviews. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

As reported in 28 Cinode reviews. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance

Based on 23 Cinode reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

Based on 15 Cinode reviews. Organizes employees in an org structure that can be used throughout the application for reporting, permissions, etc.

Provides templates to create and distribute request for proposals. This feature was mentioned in 20 Cinode reviews.

Enables users to message with freelancers before and after an agreement. 22 reviewers of Cinode have provided feedback on this feature.

Provides verification of a freelancer's identification. This feature was mentioned in 26 Cinode reviews.

Displays profiles of freelancers with pertinent information. This feature was mentioned in 27 Cinode reviews.

Provides a project calendar visible for both the freelancer and employer. 24 reviewers of Cinode have provided feedback on this feature.

Enables the user to build project workflows that are visible for both the freelancer and employer. 20 reviewers of Cinode have provided feedback on this feature.

As reported in 21 Cinode reviews. Provides a space to store digital assets which can be used by the freelancer.

Provides multiple methods for the user to pay the freelancer. 18 reviewers of Cinode have provided feedback on this feature.

As reported in 33 Cinode reviews. Create human and material resources and categorize them based on skills and other criteria.

Based on 34 Cinode reviews. Monitor capacity in real time to track resource use and identify bottlenecks.

Based on 33 Cinode reviews. Allocate resources by matching capacity and demand, by project, team, or department.

As reported in 34 Cinode reviews. Monitor the performance of each resource by project, portfolio, or resource type.

As reported in 31 Cinode reviews. Provide demand-driven forecasts to prepare and plan for future projects.

Based on 29 Cinode reviews. Identify misutilizations and provide suggestions to improve planning and scheduling.

Facilitates 360-degree feedback between managers, employees, and peers. 12 reviewers of Cinode have provided feedback on this feature.

As reported in 15 Cinode reviews. Provides customizable employee review forms and questions.

As reported in 16 Cinode reviews. Tracks completion status of employee reviews.

As reported in 13 Cinode reviews. Facilitates goal-setting for individual employees and tracks progress toward goals.

Generates in-depth visual dashboards and reports based on employee performance data. 17 reviewers of Cinode have provided feedback on this feature.

Retains historical performance review data or integrates with third-party applications where historical data can be maintained. This feature was mentioned in 16 Cinode reviews.

Based on 56 Cinode reviews. Enables users to create skills or choose from predefined skills and organize them in a centralized database or library.

Based on 56 Cinode reviews. Allows users to map skills to job profiles or roles.

Based on 54 Cinode reviews. Assigns skills to individual employees.

As reported in 44 Cinode reviews. Includes pre-made skills frameworks or profiles that organizations can implement as-is or adapt to their needs.

As reported in 42 Cinode reviews. Include project-based planning functionality that allows managers to assign people with certain skillsets to a project.

Includes a search function for identifying employees or roles with specific skills. 53 reviewers of Cinode have provided feedback on this feature.

Based on 49 Cinode reviews. Generates dashboards or reports that analyze employee skills across the organization.

Allows users to generate text based on a text prompt. 10 reviewers of Cinode have provided feedback on this feature.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary.

Ability to break down and plan multi-step processes

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives