Beyond Pricing Overview

Thank you, Don, for your positive review! We’re thrilled to hear that our revenue management system helped you achieve 24% YOY growth and an additional $1M in revenue. It’s great to see the impact our platform is having on your business. We're committed to continuing to provide the solutions you need to optimize your vacation rental pricing year-round.

Hi there,

Thank you for taking the time to share your experience, we’re genuinely sorry to hear that it didn’t meet your expectations.

We understand how frustrating it can be when Airbnb’s Smart Pricing is still active alongside Beyond. While we do our best to inform users of the importance of disabling other pricing tools for Beyond to work as intended, we’ll take your feedback as an opportunity to make this even clearer during onboarding.

In your case, our records show that your listing was actively connected to Beyond at the time of the bookings in question, which is why our standard fees applied. Our support team also followed standard procedure and provided supporting documentation when the dispute was raised through PayPal, which ultimately ruled in our favor after reviewing the evidence.

We’re always striving to improve, both in product clarity and support experience, and we’re sorry if you felt dismissed at any point. We’ve passed along your feedback to the appropriate teams.

Thank you again for sharing your thoughts! wishing you all the best in your hosting journey.

The Beyond Team