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Automation Anywhere - RPA | Robotic Process Automation Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Automation Anywhere, allowing efficient automation and minimal manual intervention. (164 mentions)
Users appreciate the user-friendly automation capabilities of Automation Anywhere, enhancing productivity and reducing manual efforts. (153 mentions)
Users appreciate the user-friendly automation interface of Automation Anywhere, making automation accessible for everyone. (85 mentions)
Users value the efficiency of Automation Anywhere, significantly reducing manual tasks and optimizing costs and time savings. (70 mentions)
Users appreciate the simplicity of implementation, finding it easy to develop automated processes quickly and effectively. (70 mentions)
Users notice missing features, such as generalized actions and complexities in variable handling, impacting usability and efficiency. (50 mentions)
Users often face bot issues, including challenges with PDF extraction and ongoing maintenance affecting functionality. (33 mentions)
Users face automation challenges with reliance on internet access, complex processes, and ongoing maintenance requirements. (32 mentions)
Users highlight the high initial cost of Automation Anywhere, which may be a drawback for smaller businesses. (32 mentions)
Users face limitations in handling complex processes with Automation Anywhere, impacting efficiency and increasing maintenance needs. (28 mentions)

5,518 Automation Anywhere - RPA | Robotic Process Automation Reviews

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Automation Anywhere - RPA | Robotic Process Automation Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"Automation Anywhere Review : The Best Tool"
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

Automation Anywhere is the best robotic tool, which is easy to understand and follow. It is user friendly. The best part of the university is they provide courses to understand the tool and make the best use of it.With the help of this tool it saves time ,the task which requires more time by doing it manually that can be easily completed with the help of AA. Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

I feel installation is bit complex. The control Room is very complicated to setup Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"It’s one of the best RPA tools I’ve worked on"
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

I liked the way how the help text is available for all the developers. It is a easy way for a beginner to learn while working Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

Work queues concept need to be improved. Where other RPA tools have the good queue concept and functionality. Hope AA will improve its queue features Review collected by and hosted on G2.com.

Chetan P.
CP
CTO - HHS Programs
Enterprise (> 1000 emp.)
"AA delivers a powerful yet easy to use platform for automating complex workflows"
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

Right from the beginning the AA technical and account teams are focused on understanding the mission and business use case to tailor the platform offerings specific to customer needs. They work closely with the customer to build out a proof of technology which makes it easy to comprehend the AA platform capabilities in action through a use case that customer is familiar with. The platform itself it powerful yet simple and extremely easy to use. Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

Not a downside or dislike as such, but in the roadmap it would be nice to see additional focus on integration - preferably API based integration with other tools and technologies such as AI and ML based models that customers might already have developed in their eco systems. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Mid-Market (51-1000 emp.)
"Straightforward to understand and manage bots and schedules."
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

The layout of the UI keeps the bot development simple and easy to navigate. Passing variables between tasks is very simple as well, speaking as someone transitioning from a web developer into an RPA developer, the university features everything you need to get started, and the support pages answer a lot of questions you have at the start. The online support team are also very helpful. Managing bot schedules, user accounts, credential values, etc, is very simple and straightforward within the online Control Panel environment. and with 2019, being able to access the control panel from any browser is going to prove very helpful, especially if we have to test a long running bot on the machine and still need something to continue working on. Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

I've found that some of the tools can be a bit finicky at times, such as the Object Cloning tools, and can take some time to configure to work properly, and sometimes can work fine one day, but then not the next, which often leads to a lot of maintenance being required on existing bots. Some advice on how to make the OC tools more robust would go a long way. There is also a common problem whereby the facility that handles uploading to the repository, as well as downloading from the repository, often gives warnings of changes between live and online versions of tasks, but when we compare the 2 versions, they are exactly the same, which leads to time loss as we review our code to make sure nothing else has been going on during the development. Review collected by and hosted on G2.com.

Business partner of the seller or seller's competitor, not included in G2 scores.
"Is automation anywhere a good RPA tool?"
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

AA is one of the powerful tool in market. But it's not in peak because of it's license cost. It's huge. There are no community edition. (There are trail available but for limited period)

Also AA doesn't have any academy or proper structured blogs to go through / learn. There are few E-learning available but those cannot give a detailed knowledge. There are some third party tutorials available, but we cannot perform automation and practice. Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

A few applications take more time for loading when integrated.

Declaring the datatype of variables is challenging.

AA doesn't have any academy or proper structured blogs to go through / learn. There are few E-learning available but those cannot give a detailed knowledge. There are some third party tutorials available, but we cannot perform automation and practice. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Automation Anywhere is probably the best rpa tool in the market"
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

Automation Anywhere is the best rpa tool in the market. It has the simple and best User Interface which helps the user for better understanding. It has some features which are at best such as email automation, pdf integration, etc. It is also very helpful for the people who are not from IT background. Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

Usage of memory space, the processing power of CPU is more and it is getting increased in all new versions. The UI for control room must is good but if it can be improved that should be the priority.

In community version sometime it gets logged out in every 5 minutes interval which is very frustating. Review collected by and hosted on G2.com.

Verified User in Management Consulting
CM
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Automation Anywhere"
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

AA makes it easy to do mundane tasks and it does it quiet effectively. Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

The issue I have on most cases is that some functionality just ceases to work and getting them back up is a nightmare. I have had issues with checking in of bots until i just decided not to use that functionality anymore.

The Support documents are full of technical language that most of the times I fail to get what they will be talking about. There is a Customer On-boarding questionnaire that you fill in when you are logging a support ticket and the information they require upfront is a challenge because of the language. What would be better is if they guide you to where you can find the information to submit so that you are not left wondering what they are talking about. In the end I log on a different ticket just to get the support personnel and then explain my problem. This however makes the troubleshooting exercise a very long one because the root problems will have to be discovered maybe by the second or third support team when the ticket is re-directed. Review collected by and hosted on G2.com.

PA
Technical Analyst
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Automation Anywhere does everything like its name"
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

It provides the best user friendly UI and interface. Coding in the tool is really fast and anyone with little to zero programming knowledge can also create a bot to automate a process. Using the tool of Automation Anywhere we can automate web based and windows process really easily. It is time saving and provides a lot of traction. It is very cost effective and can be scaled out on a very large scale without any problem. It provides the best in class IQBots to automate PDF and Image documents. The best bits of Automation Anywhere lies in the security aspects of it. We dont have to worry about the security of our company information while using Automation Anywhere. Also one of the best strengths of Automation Anywhere is Metabots which are very efficient in reading the web content. It can run scheduled tasks anytime by using powerful task scheduling, which can run even if the computer is locked and easily manage automated processes across a single machine or multiple machines. Lastly the feature I found which was really great is drag and drop which can do 500+ commands so no need to type the code again and again. Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

As such there is nothing which I dislike but there may be some areas which can be improved for a better experience. The integration with APIs can be improved and sometimes the OCR can be a little annoying as it doesnot work as expected and has limited usability. CR management is another area which can take a little bit of improvement. Debugging the code is often exhausting on the developer as I have to continuously go to use error handling and message box to map errors so the debugging part can take some overhaul. Lastly I had some problems is getting set up with virtualized environments using Automation Anywhere so it would be better if thats improved in the upcoming versions. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"" Automation Anywhere Is best tool for Automation!!!""
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

Automation Anywhere is the best RPA tool among other tools available in the market. Robotic Process Automation is Used to Automate repetitive tasks that can be done on a daily/monthly basis. Automation Anywhere is Simple, easy to learn, and use as a user interface of Automation Anywhere is simple, easy to understand. Automation Anywhere provides lots of learning Sources and it has great support for all solutions. Its ease of use and high output Accuracy makes Automation Anywhere the best RPA Tool. Automation Anywhere new version A2019 makes work easier as it is web-based and that makes it the best tool among others. Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

Automation Anywhere is Expensive as Compared to some other RPA Tools.

Automation Anywhere OCR Command doesn't give expected as the output is not stable.

Automation Anywhere IQ bot is not efficient as it takes time to generate a csv file and doesn't work for certain PDFs that are scanned or handwritten. Review collected by and hosted on G2.com.

KK
RPA-Bot Developer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"1+ year experience in Automation Anywhere"
What do you like best about Automation Anywhere - RPA | Robotic Process Automation?

1. IQ bot which helps to convert PDF into Excel.

2.Credential Vault which gives the highest level credential security.

3. ROI feature is one of the key features for getting an idea of price saving.

4. Drag and drop works very efficiently and it saves lot of time in cut and paste.

5. Bot deployment is as easy as coding in AA.

6. BOT monitoring UI is very user friendly.

7. Pre installed features in SAP is very helpful.

8. Easy to run, manage and deploy.

9. Graphical view is helpful for auditing.

10. Flow chart helps in Review collected by and hosted on G2.com.

What do you dislike about Automation Anywhere - RPA | Robotic Process Automation?

1. The process of migrating codes form one environment to the next should be automated as a default function.

2. Object cloning in virtual machine does not work as efficiently as it does in local machine.

3. Actions to integrate with other major ERPs apart from SAP like Oracle and Salesforce.

4. OCR needs improvement.

5. Debugging mode needs enhancement.

6. Data variables needs to be supported. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

16 months

Average Discount

14%

Perceived Cost

$$$$$
Automation Anywhe...