They were genuinely collaborative. They stayed involved, gave us suggestions, and made sure we were building something that made sense for our day-to-day. As someone managing HR across multiple functions, that support meant a lot. Review collected by and hosted on G2.com.
If anything, having a more formalized handover pack (detailed user manual or technical maintenance guide) would have been beneficial for internal training post-launch. That said, they supplemented this gap with ongoing demo sessions and support, which bridged it well over the next few months. Review collected by and hosted on G2.com.