88 Agiloft Contract Management Suite Reviews
I enjoy many features of the system but what I like best would be that we can select various terms and conditions and the system will recognize what cluases need to go in the agreement based on the selection in the fields and populate a complex agreement that would otherwise take hours to create. Review collected by and hosted on G2.com.
My biggest pain point is that each agreement and corresponding amendment is its own record and while they can be linked as related agreements, there is no record that combines all terms and can give a quick overview of all current terms (for example if salary changed in the first amedment, PTO changed in the second amendment and schedule changed in the third amendment....I cannot pull up one record to see what all current terms are. I have to open each record to see what changed) Review collected by and hosted on G2.com.
I am a Contract Manager that uses Agiloft on a daily basis. Using Agiloft allows the company to keep all contracts in a centralized location. Not only a repository of signed contracts, but also a way to manage renewals, and track steps through the drafting and approval process. It's a great tool that allows replacement staff to pick up right where the last person left off. You know exactly who they were working with, the changes that were made throughout the negotiation process, approvals, notes as to why something happened, status of signatures, and so much more! Review collected by and hosted on G2.com.
As much as we'd like everything to run smoothly, sometimes information changes in the middle. Other companies also don't understand this process, so auto-generated emails get sent to Spam. I'd like to see a way to easily re-send via DocuSign without having to go through a cumbersome process. Review collected by and hosted on G2.com.
Ease of configuration. I was involved from the implementation of the product for our business; I worked closely with Eric Ha who demonstrated a deep understanding of the application. We have used the application for about 5 years, in that time we have need to use customer support on bugs or development requests, each time they have resolved my ask. Agiloft team may not always know the answer but they will find it out. We also integrate with DocuSign for the e-signature, for the most this is seamless flow of data. Our business use case does not take benefit of all the features possible, although our business users who use the system constantly through the day would like us to expand. Review collected by and hosted on G2.com.
As an IT administrator of the application my biggest pain point is the functions around the licence usage of the application. There is enough provided that I can manage, however it could be improved greatly by adding in some more data points and keep the data for a longer period for analysing usage. Review collected by and hosted on G2.com.
There isn't just one thing I love about Agiloft! Our implementer went above and beyond to understand our requirements and tailored the product to our needs. It's incredibly user-friendly and has made my team's work much easier and more efficient. They use the product throughout their day and really enjoy using it! We've been able to customize the platform to improve our data collection and reporting. The ability to create custom reports on our own is a huge benefit—no waiting around for someone else to build them. Integration with our customer information system allowed us to provide our Care team with scripting to ensure they capture critical information in their interactions with customers. Customer support is just a ticket away and their response time is quick. Review collected by and hosted on G2.com.
We truly have nothing negative to say about the Agiloft product. Our journey with Agiloft has been nothing but positive from the beginning, and that positive experience continues to this day! Review collected by and hosted on G2.com.
Agiloft is very user friendly and it is easy from an admin side to add clauses and make template changes. Our requestors find it easy to request an agreement and the template generation is very easy to use. We can run reports and searches on all fields. Agiloft is a major part of our work day and plays a vital role in our department. Review collected by and hosted on G2.com.
Each amendment only ties back to the original agreement and does not stack changes. For example, if you chane salary in the Second Amendment and then add a Third Amendment that changes PTO, the record for the Third Amendment will have terms from the original agreement it is linked to and then updates fields for that amendment. So the Salary will show from the original agreement and not what was updated in Second Amendment. Review collected by and hosted on G2.com.
The code free built allows for the admins to easily adjust and build new field or adjust rules and actions to meet the new needs of the organization. Also it has ease of implementation. Review collected by and hosted on G2.com.
When there are bugs that you come across where needs to get addressed deeply, the customer service and support teams and admin team are too slow to acknowledge it. Review collected by and hosted on G2.com.
It can be easily configured as per the company's requirements. Contracts are easily generated with the help of print templates. The system offers can be integrated with other external applications like Docusign, SignNow etc. Review collected by and hosted on G2.com.
Currently, any changes or developments are made directly on the live environment. A test/dummy environment should be made available to first test the changes/functionality on the dummy environment, and if the testing is successful, it can be copied to the live environment/production.
The UI needs to be improved. Review collected by and hosted on G2.com.
The rule building platform that is easy to navigate and perform. Customization on the looks and feel. Review collected by and hosted on G2.com.
The table structure as it can be linked to many many different tables. Not clear for the user how many tables' field is included or related to the current table you are working on. A lot of hidden source information that make it hard for the user to modify or make changes. Review collected by and hosted on G2.com.
In all of the years that we have used the product, it has consistently been the most reliable software that I manage. Downtimes have been rare and quickly resolved. Agiloft is very good about notifying us about system updates and when ever I have had a question, the support ticketing team has been very responsive. Even though our needs are simple, it seems that Agiloft is constantly rolling out new functionality.
The ability to customize a lot of the features based on user types is a great feature. Being AD-integrated is also a plus. We were able to automate our new user provisioning, which was very helpful. Another great tool is Agiloft University. I really appreciate the fact that Agiloft offers such a robust tool for training on the program.
Most importantly, I want to commend Agiloft for remembering the human touch. On the rare occassions when I have called the support line, I was able to reach a person. In this age of AI and chat tech support, I have a team of people who have gone out of their way to communicate with me and ask if I need anything. I would also like to personally commend our Customer Success Manager, Govind Sharma. His patience and professionalism was greatly appreciated during our contract renewal process. Review collected by and hosted on G2.com.
We have used the product since 2017, and I have not had any issue that I was either unable to resolve for myself or resolve with the assistance of their support options. Review collected by and hosted on G2.com.
Low code, ease of use, number of features, helpful integrations out of the box (but some you have to pay for), workflows and task functionality, highly customizable, different permission levels so different people with different roles see different things Review collected by and hosted on G2.com.
-Some settings are many layers deep and is not necessarily the most user friendly or user intuitive to access
-mobile interface has not been invested into in years
-limitations of the end user interface in how it's code based. and if it only had 10-20% more features, it would truly stand out
-out of the box comes with too many unused tables and modules
-not enough RAM
-not customizable enough - for example, subtracting two date/times is a nightmare Review collected by and hosted on G2.com.
