Discusiones de Digital Customer Service Platforms Software

Quería usar mi Chromebook para un trabajo desde casa, pero dijeron que este dispositivo no era compatible con Chromebook. Esta era la única computadora que tenía en ese momento y no me agradó tener que comprar otra computadora porque el trabajo para el que apliqué no aceptaba Chromebooks en ese... Leer más

I'd appreciate it if one could let me know its most crucial feature in Intercom and how one uses it.

Cómo crear un portal de usuario donde los usuarios puedan enviar un ticket?

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

1. How to create a rule or macro where it will fill in the ticket when customer send in an email for technical support? 2. How to specify the specific particulars for the customer? and 3. If the customer’s email do not match the information, how to auto prompt customer if there are missing or... Leer más

Is there a way to see what my users have been up to in Intercom?

Like from the location I am using Intercom, the time will be shown, which will help to keep a track of assisting the client on Intercom

is there an option for a PC desktop app for Intercom?

What is your development process to make the intercom more reliable for all of its users?

What is one thing you suggest we use to get good customer interactions? So that we can improve our business.

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

how come its useful in using this?

En una escala del 1 al 10, ¿qué tan bien clasifica el contenido social y cuáles son las categorías de sentimiento disponibles?

How can I parameterize ticket printing?

It will be great to know the other ways to use the intercom for increasing the conversion rate

Hubspot has some automation capabilities, but I've yet to see its full utility.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Canvs MRX is a consumer insights tool specifically designed to analyze open-ended, unstructured text (like the responses to these questions!) The goal is to eliminate the time you spend hand-coding and sorting through verbatims and empower you to spend more time making evidence-based decisions.

I came across Coinskyex through a lady I met on Tinder.I later found out the lady was a fake profile created with the intent to scam.Iwas in a critical financial position.I invested $10K with them.I traded and made profit of $3K.At some point,I requested for withdrawal of $5K.They kept on... Leer más

PCIcoin did not process my withdrawal request for more than 11 months (withdraw initiated in SEP2020). The amount is 100KUSD. I had tried to contact them many times but they did not reply to my emails or messages in the past 6 months.They are a scam company. I tried to explain to them that I... Leer más

I would like to have a duplicate account to separate teams

Puedes usar Gladly enviando correos electrónicos, llamadas y chat en vivo para responder a todas las preguntas y para contactar a alguien. Gladly ofrece un acceso fácil para resolver la preocupación. El negocio podrá mantener su integridad y pudo continuar en el campo. Al mismo tiempo, el... Leer más

Sometimes, the system goes into buffering situation because of the overload of information.

Me gusta sacar reportes de Zendesk para saber como se están comportando los agentes, mirar que indicadores se están mandejando como el tiempo de respuesta, la satisfacción, y la cantidad de tickets resueltos, entonces, quisiera saber como puedo elaborar mejores informes.

Hubspot has some automation capabilities, but I've yet to see its full utility.

Please share more details on using the live chat instead of the chatbot to submit my requests.

A veces pienso que sería beneficioso generar plantillas de respuestas personales y guardarlas en nuestra pequeña biblioteca de respuestas. Me gusta copiar y pegar algunas de ellas juntas, así que si pudiera guardarlas, ¡sería genial! ¿Hay alguna manera de hacer esto ya, o tienes algún consejo?

cxvsHow do I merge a ticket when a customer has contacted us again in a separate ticket?

Would love the ability to make and take calls via the app if possible. Workin go n the go!

How do I make a form through ZenDesk that customers can securely provide personal information?