What are the best user research tools worth sticking with long term?
Between session recordings, interviews, surveys, and usability testing, it feels like you either need multiple tools or a well-rounded one. I’ve seen some community threads mentioning issues with managing feedback across platforms or figuring out when it makes sense to move beyond free tools. A few I’ve come across include:
UserTesting – Offers structured ways to collect feedback through moderated and unmoderated tests. It seems helpful for getting reactions quickly from actual users.
User Interviews – Focuses on participant recruitment. You can build your panels or use theirs, saving time when you need fast responses.
Hotjar – For heatmaps, recordings, and simple feedback widgets
Have you found a free tool that really delivered? Or hit a point where you had to switch to something paid to keep up with your workflow?
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Bhoomika P.
