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FM
Customer Insights Analyst at Teleperformance
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Why the system still requires us to do Statement Verification after approving the transaction?

There are some cases wherein after approving the transaction or the transaction is already in processed, the system is still requires us to do Statement Verification. Customers might get confuse because why do we still have to do that if we already approved their transaction.
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JF
Loss Prevention Specialist
0
This sounds like it set up within your checklist. I would recommend an administrator look at your Queue Assigner and see if this is a requirement they are adding.
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HK
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Hi Franvic, Your CSM will be in touch shortly. Thanks, Hannah
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