which are the most influential technological factors for the innovation of their services.

I mostly agree with Nicole. IMHO: 1. Persistent Meeting Rooms 2. Upload Shared Content: you can upload your presentations directly into the Share Pod (window) and not be forced to stream from your computer. This helps mitigate any computer issues so you can join from any system (like a smartphone) and still share your content! 3. Interactive Meeting Recordings (if they access them within Connect)

Hi Juan, I am a little confused with your question lol, but I will do my best :). The best features in my opinion are: 1. Everything is now fully HTML - so it will work on any device or any browser with no downloads, plug-ins, or add-ons. 2. The rooms are persistent, so set it and forget it. You don't have to waste time re-doing your work constantly. 3. It is amazing for e-Learning because of the amount of interactivity you can incorporate into your presentations and lessons. 4. The recordings remain interactive, so everything someone can watch and do in a live session they can also do in the recording ;). I hope that helps! Add me on LinkedIn if you have more questions :).