I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already visited this link, but here is where the documentation and examples reside that I've found most helpful. https://help.zoho.com/portal/en/kb/zoho-desk
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With
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