Where can the best support for Facebook come from?

I have spent years with the system and on independent blogs learning about Facebook when there should be a Page on your own social media giving updates on how the business is doing, where they intend to go, and what they have changed in real-time. Wouldn't this be a great place to start, considering you have a public platform just waiting to 'hear what's on your mind'? Just a thought so I don't get blindsided by "Updates".