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DP
Sr. Hours of Service Specialist
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What would be the best way to receive notifications of chats waiting to be answered.

Returning chats don't send a notification in slack that they have returned. This only happens with new chats and it isn't perfect.
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Łukasz M.
ŁM
Product Owner
0
You can create time based automations with add as an action internal note with notification of one of agents.
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