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BM
Director
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What is the best way to configure the system for a software support function?

We have different softwares for customers for which we receive mails. We need to forward these to the project teams and then track the time taken to resolve the issue. Need to develop reporting for the same.
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Chinmayee M.
CM
Community Specialist - Zoho Desk
0
The best way to achieve this is to create individual departments for each of your software and then generate department-specific reports. This is a link to help you set up departments: https://help.zoho.com/portal/kb/articles/managing-departments-in-help-desk
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