What is the best way of getting total talk time % in vcc live app?

Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for 'calls/project stats'?), but at first glance I think we might be able to solve something in this area -> through a custom column in your User Based Statistics maybe? I took the liberty of talking to your Key Account Manager about this, and he'll get in touch with you for more details. I hope you guys will figure something out, so you can get exactly the data that you need, on a daily basis. Thanks again for reaching out. Dan