What is Qmatic Orchestra used for?

Qmatic is a customer journey management or customer flow management solution to enable great customer experiences. It is used for appointment booking, queue management, self-service at arrival, communication with waiting customers as well as for real-time monitoring and reporting of the branch. Clients are within the public, healthcare, retail and finance sectors and they use Qmatic to improve the booking and waiting experience, reduce wait times, optimize the use of staff and improve the efficiency of operations.