What is Open Smartflex used for?

Smartflex is a comprehensive, cloud-based solution designed for utility companies to manage their customer, billing, and field service operations in one flexible platform. It is used to support electricity, water, and gas providers in streamlining key business processes such as customer service, meter-to-cash, mobile workforce management, and digital engagement. By integrating Customer Information System (CIS), Meter Data Management (MDM), and Digital Customer Experience (DCX) capabilities natively, Smartflex helps utilities improve operational efficiency, enhance customer satisfaction, and adapt quickly to regulatory and market changes.