What is HR365 - Helpdesk used for?

HR365 - Helpdesk is a comprehensive ticketing solution designed for employee support, IT service management, and customer service—both within and outside organizations. It streamlines internal HR & IT queries as well as external customer service tickets, ensuring efficient resolution and seamless communication. Employees can easily manage HR, payroll, IT, and workplace-related queries, while businesses can handle external customer inquiries, complaints, and support requests with ease. With Microsoft Teams & SharePoint integration, users can access helpdesk features directly within the Microsoft 365 ecosystem. A self-service portal empowers users with FAQs and knowledge base support for quick resolutions, while SLA-based tracking and automation ensure tickets are prioritized and resolved efficiently. The system supports omni-channel ticketing, allowing businesses to manage requests from emails, web forms, and chats in one unified platform. HR365 - Helpdesk is built to enhance efficiency, improve service experience, and ensure timely resolutions for both internal teams and external customers.