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What is Dialpad Contact Center used for?

What is Dialpad Contact Center used for?
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Tia A.
TA
Onboarding Specialist
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Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I primarily use. It's great and has AI to scan the content of the conversation to pull potential follow ups and Action items discussed during the call.
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