Users - What is a user and how many can I have for HubSpot’s free tools, Service Hub Starter, Service Hub Professional, and Service Hub Enterprise?

You can think of a user as any person who has access to use the HubSpot software. You can always have unlimited users of HubSpot’s free tools, whether or not you decide to upgrade some users to a paid version of Service Hub. That means even if you upgrade to Service Hub Starter, Professional, or Enterprise, you only need to pay for the users who need access to those paid features — and your other users will still remain free!