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Ticket customisation

I would like to know how to customize tickets for using them for our purpose
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Chinmayee M.
CM
Community Specialist - Zoho Desk
0
You can create tickets templates with pre-defined values, here's a link to help: https://help.zoho.com/portal/en/kb/articles/creating-ticket-templates You can also create custom fields for your tickets like this: https://help.zoho.com/portal/en/kb/articles/managing-help-desk-fields
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