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Is there licenses for field engineers in the future?

Helpdesk agent will be able to assign the incident ticket to field support engineer, which he/she can update the cases directly (light agent cannot). Field Engineer require much less function than helpdesk agent, investment will be too high with a normal agent subscription.
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Micheal Jeshua A.
MA
Manager - Customer Support | Trainer | Speaker | Community Specialist
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Hi, Sathit. I see that you are looking for a user profile in the midway between normal agent and light agent profiles. Unfortunately, we do not have such a provision at this time. However, I shall table this to the product team so that we can look into the feasibilities. Thanks for sharing your use case with us. Regards, Ash | Manager - Customer Support | Zoho Desk
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