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Is service now a CRM tool?

Is service now a CRM tool?
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DK
Senior Loan Funder
0
Yes its CRM Software
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Miguel S.
MS
Programador Javascript y administrador de sistemas ITIL/ITSM/ITOM en Northgatearinso Spain (con ServiceNow)
0
No, it is not. It is much more than that. Its Customer Service Management application (which is one feature among many many others) is the equivalent to a CRM.
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