Is marketo a CRM?

No, Marketo is not a Customer Relationship Management (CRM) system. Marketo is primarily a marketing automation software platform. It is designed to help businesses with lead generation, email marketing, lead nurturing, and other marketing-related tasks. While Marketo can integrate with CRM systems (such as Salesforce or Microsoft Dynamics) to align marketing and sales efforts, it is not a CRM itself. CRM systems are focused on managing customer relationships, sales, and customer data, while marketing automation platforms like Marketo are geared toward marketing and lead management.

Marketo is a lead management, email marketing, consumer marketing, and mobile marketing software. Yes its a CRM with other funtionalities

doesn't provide a built-in CRM