Is it possible to add an alarm whe a call is on queue?

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JV

Team Leader Operations

Is it possible to add an alarm whe a call is on queue?

Asked about 3 years ago

If there is the option i cannot find it it is very importatn to be free to do some other things and if something goes wrong i need to be warned real time

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Aunalisa A. · Answer 1 · 2024-09-20T11:34:55-05:00

AA

Aunalisa A.

Customer Marketing

0

Answered 10 months ago

Hi Jorge, there are a couple of different options here. You can: 1. Set an alert in live reporting that visually indicates when a threshold is met. 2. Use Builder > Integrations to trigger an email/other alert when a call enters the queue. 3. Use Talkdesk Connections to trigger an API event when certain conditions are met. We encourage you to reach out to your CSM. We'd love to understand what you are trying to achieve to help you build a solution that fits your needs.

Is it possible to add an alarm whe a call is on queue?

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