With MessageBird for Zoho Desk you can receive tickets from Zoho Desk in the form of messages from users. You can reply to the customers right from Zoho Desk, and they are delivered as messages to the user. For more details, check out - https://marketplace.zoho.com/app/desk/messagebird-desk-integration
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With
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